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Intern, IT Business Analyst

Encova Insurance will have a need for an Intern, IT Business Analyst for our Charleston, WV office. This is a full-time summer internship for the 2024 summer and will require someone who can work at least 40 hours per week.  Start and end dates will be based on availability and business need. You will have the option to work an in-person or hybrid schedule.  Must be currently enrolled and have completed at least 60 credit hours with an accredited college or university.

This role will report to the Manager, Business Analysis and Quality Assurance. 

Pay=$22.00 per hour

Encova Insurance has again been recognized as a RISE Elite Top 50 internship program, making this our fourth year in a row! Rising Insurance Star Executives (RISE) is the voice of young professionals who are looking for ways to share their innovative ideas and spread a new message about who the insurance industry is. As an intern at Encova Insurance you will be part of a dynamic, results-driven team and learn to manage real world situations alongside Encova associates. Our successful internship program attracts students from across our region and our diverse opportunities ensure that our interns are provided with a wide range of learning possibilities!



To serve as a liaison between the business groups and IT, working closely with business partners to enable business success through IT solutions. The IT Business Analyst primary responsibility is to formulate and define requirements based on user needs and a good understanding of applicable business systems.

They also serve as key partners to the IT Quality Assurance team to ensure requirements are converted to effective test plans, and to System Analyst, Architects, Development Teams and Project Managers for decisions on the design of technology solutions to meet the business requirements.



  • Business Requirement Documentation
    • Works with business representatives and other BAs to learn how to define and document business problems.
    • Analyzes the problems defined and makes recommendations on possible solution alternatives.
    • Learn how to create functional specifications to translate business requirements into application or process enhancements.
    • Facilitates the understanding, clarification, and implementation of business requirements and works with key partners in IT to turn those into functional system design
  • System Development Life Cycle
    • Gain a strong understanding of the system development life cycle and associated tools used by Encova throughout the SDLC process.
  • Application Incident Management
    • Learn how to validates incidents against business requirement documentation to verify whether an incident is a production defect or an enhancement
    • Learn how to review application incidents to determine root cause.
    • Collaborates with business partners, other BAs and developers to learn how to identify and document workarounds for incidents
  • Quality Assurance Testing
    • Collaborates with QA analysts to learn how to develop appropriate test plans and test cases based on the functionality written in business requirement documentation
    • Executes test case scenarios and learn how to document test results



  • Learn about current division and department standards and how they are essential to the overall success of Encova.
  • Maintains and continues development of information technology concepts and fundamentals.
  • Performs other duties as assigned.



  • Analytical Thinking & Problem Solving
  • Able to elicit, decipher and document technology needs to overcome problems faced by our business.
  • Creative Thinking
  • Ability to look at needs of stakeholders from different perspectives and suggest ways to communicate needs in a way that can be understood by IT
  • Oral and written Communication
  • Ability to express ideas, information, or other content in a clear and professional manner.
  • Ability to actively listen to ensure ideas generated by stakeholders are clearly understood



  • Required:
    • Enrolled in Bachelor’s or Associate’s Degree program for Management Information Systems, Computer Science, Mathematics, Business or other related field.
  • Preferred:
    • General knowledge of system development life cycle
    • General knowledge of business analysis and requirements documentation


This position has been evaluated in accordance with the Americans with Disabilities Act.  Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it.  This description reflects the nature and level of work performed by associates in this position.  It is not an all-inclusive inventory of duties, responsibilities and qualifications required.  It provides an accurate overview of the work and skills needed to perform this position.  Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons.

Ready to join our team?
At Encova Insurance, we firmly believe that our associates drive our company’s success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating and financially rewarding opportunities.

Join us to discover a work experience where your diverse ideas will be met with enthusiasm – where you can learn and grow to your fullest potential.


What you can expect from us
Join our family of industry leaders, and let us reward you with a competitive salary, bonus and benefits package that includes but is not limited to: a 401(k), wellness programs, bonus incentive plans and flexible schedules, with an early close of the office every Friday. Additionally, Encova aspires to be an outstanding corporate citizen in all the markets we serve; we encourage and support associate participation in community initiatives through our foundations.

Encova Insurance is an EOE/E-Verify employer.