Business Operations Intern
Position Responsibilities:
• Search, organize and prepare Companies and Contacts Databases to support our strategy
• Support acquiring, managing, cleaning DB for leads acquisition
• Assist in planning, writing, and managing communication
• Analyze and produce marketing reports with main KPIs: investment, leads, sales, cost per lead, etc.
• Commercial support to worldwide Sales Teams: presentations; case studies; product descriptions, etc.
• Monitor and keep tracking of competitors’ actions
About the Organization
A native Contact Center as a Service (CCaaS) platform developed 100% in the cloud, with integrated omnichannel and artificial intelligence solutions. With more than 10 years in the market, in July 2021 we were acquired by Broadvoice , becoming part of an American group, with a unique position in the market and present in 4 continents: North America, South America, Europe and Africa. Our technology is characterized by ensuring the security and robustness of operations and reducing the technological complexity of Contact Center management, by eliminating barriers between people and technology.
On-site Supervision and Support
Our internships include 24/7 on-site staff to support students working and living abroad. All students will also report to a supervisor at their internship site. Supervisors provide and oversee daily tasks, introduce the intern to team members, and mentor the intern in organizational agility, skill acquisition, and career readiness. Interns complete a midpoint and final evaluation, and supervisors complete a final evaluation of their interns. All work responsibilities and projects are approved in advance.
Academic Credit
Students on an internship have the opportunity to enroll in their home university for credit, or enroll in a course through API to transfer back to their university for credit. Email support-internships@apiexperience.com for more information and a syllabus.
Housing and Excursions
Housing and excursions are included in your internship and will be selectable during the application process.