Medical Record Coordinating Manager, Correctional Health Services

About:

NYC Health + Hospitals is the largest public health care system in the nation. We are a network of 11 hospitals, trauma centers, neighborhood health centers, nursing homes, post-acute care centers, and correctional health services. We are a home care agency and a health plan, MetroPlus. Our health system provides essential services to 1.4 million New Yorkers every year in more than 70 locations across the city's five boroughs. Our diverse workforce of more than 42,000 employees are uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible. Visit us at nychhc.org and stay connected on facebook.com/nycHHC or Twitter@hhcnyc.

NYC Health + Hospitals/Correctional Health Services is one of the nation’s leading correctional health care systems in quality of and innovations to care, and access from pre-arraignment through compassionate release. In-jail services include medical, nursing, mental health, substance use treatment, social work, dental and vision care, discharge planning, and reentry support. In addition to providing direct patient care in the jails, CHS leverages the resources of the nation’s largest municipal health care system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City’s criminal justice reform efforts. 

Job Description:

Job Description

SUMMARY OF DUTIES AND RESPONSIBILITIES:

Under the direction of the Director and Deputy Director of Medical Records, the Medical Record Coordinating Manager is responsible for tasks and responsibilities detailed below. In addition, this position will support the Deputy Director of Medical Records on projects and duties, as assigned, with administrative work of varying degrees of difficulty and with varying degrees of latitude for independent initiative.

General tasks and responsibilities will include:

1. Coordinate requests for medical records, including court subpoenas and requests from Federal, State and local regulatory and legal entities. Follow up on all requests and ensure timely response on all requests for medical records.
2. Process requests for patient records received from clinical service teams, submit to external healthcare facilities, and follow up with external facilities.
3. Maintain and ensure the medical records database is updated and accurate. Assist with the implementation of quality assurance processes to ensure the accuracy and integrity of the data.
4. Run daily reports for various processes in multiple systems and software, and use and search various systems used by CHS and NYC Department of Correction.
5. Perform redactions of medical records.
6. Carry out clerical duties, as assigned, including but not limited to:
   1. Compile, assemble, and file all documents making up the patient’s medical record in the approved format.
   2.  Answer the telephone, and assist and respond appropriately to the caller.
   3. Respond to emails appropriately and timely.
7. Assist in coordinating the administrative and office operations, including maintaining supplies.
8. Participate on project team meetings to achieve team goals.
9. Support the medical records team and performs other duties as assigned.

Preferred Qualifications:

• Baccalaureate degree from an accredited college or university.
• Strong knowledge of Excel and Word.
• Good knowledge of medical terminology.
• Strong interpersonal and communication skills.
• Ability to work on multiple projects concurrently.

Minimum Qualifications: 

1. A Master’s degree from an accredited college or university in Public Health, Public Administration, Business Administration, Social Work, Psychology or Rehabilitation Counseling; and
2. Two (2) years of full-time experience in medically-oriented health care and medical support systems environment, one (1) year of which included experience in an administrative or supervisory capacity in such occupations as physical, occupational, inhalation, speech and audiology therapy or as Medical/Laboratory Technologist, Microbiologist (various specialties), Chemist (biochemist), Radiation and X-Ray Technician; or two (2) years of responsible level experience in business management systems or general administration including one (1) year in a supervisory or administrative capacity; or
3. A Baccalaureate degree from an accredited college or university in disciplines listed in “1” above; and
4. Three (3) years of full-time experience, as described in “2” above, including two (2) years of experience in an administrative or supervisory capacity in occupations, as listed in “2” above; or
5. A satisfactory equivalent combination of education, training and/or experience.
   
   Note: Certification or licensure may be required.

How to Apply:

If you wish to apply for this position, please apply online by clicking the "Apply Now" button or mail your resume, noting the above Job ID #, to:

NYC Health + Hospitals / Correctional Health Services

Talent Acquisition

Human Resources Department
55 Water Street, 18th Floor
New York, NY 10041
Attn: Talent Acquisition

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs