Patient Relations Coordinator, Correctional Health Services
About:
NYC Health + Hospitals is the largest public health care system in the nation. We are a network of 11 hospitals, trauma centers, neighborhood health centers, nursing homes, post-acute care centers, and correctional health services. We are a home care agency and a health plan, MetroPlus. Our health system provides essential services to 1.4 million New Yorkers every year in more than 70 locations across the city's five boroughs. Our diverse workforce of more than 42,000 employees are uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible. Visit us at nychhc.org and stay connected on facebook.com/nycHHC or Twitter@hhcnyc.
NYC Health + Hospitals/Correctional Health Services is one of the nation’s leading correctional health care systems in quality of and innovations to care, and access from pre-arraignment through compassionate release. In-jail services include medical, nursing, mental health, substance use treatment, social work, dental and vision care, discharge planning, and reentry support. In addition to providing direct patient care in the jails, CHS leverages the resources of the nation’s largest municipal health care system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City’s criminal justice reform efforts.
Job Description:
Position Description:
NYC Health + Hospitals/Correctional Health Services is one of the nation’s leading correctional health care systems in quality of, and innovations and access to care. In-jail services include medical, mental health, nursing, substance use treatment, social work, dental and vision care, discharge planning, and reentry support. In addition to providing direct patient care in the jails, CHS conducts enhanced pre-arraignment screening and forensic psychiatric examinations; and leverages the resources of the Health + Hospitals system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City’s criminal justice reform efforts. Our workforce is comprised of more than 1,500 dedicated professionals, with locations in all five boroughs and on Rikers Island.
Under the direction of the Director and/or Deputy Director of Patient Relations, the Patient Representative will be responsible for documenting, triaging, and coordinating, complaints and requests relating to health care provided in the City’s jails.
Preferred Skills:
Department Preferences:
- Strong analytical skills and attention to detail; carefulness and thoroughness are key to success in this role.
- Experience with medical records and/or strong understanding of medical terminology.
- Excellent knowledge of Outlook, Excel, Word, and PowerPoint.
- Strong interest in healthcare and criminal justice.
- Strong interpersonal and communication skills.
- Ability to work on multiple projects concurrently.
- Ability and enthusiasm to learn new concepts and technology.
Detailed Tasks:
Examples of work:
- Monitor and maintain the Patient Relations email in-box for all correspondences received and appropriately handle according to standardized procedures and policies.
- Answer incoming calls, compose email identifying case as a complaint and/or request, draft and forward to appropriate clinical and operations personnel for review and action.
- Act as a point person, directing incoming workflow, track open cases, and identify inquiries that need to be brought to conclusion.
- Enter new cases and update cases into the Patient Relations database.
- Prepare and conduct administrative staff trainings.
- Review and address non-clinical complaints.
- Interact with health care providers and administrators as well as communicate with patients, family members, attorneys, and advocacy groups.
- Perform additional tasks as assigned.
Minimum Qualifications:
- Master’s degree from an accredited college or university in Public Health, Public Administration, Hospital Administration, Business Administration or in a health care specialization or related discipline;
or - Bachelor’s degree from an accredited college or university in fields, as described in “1” above or in social sciences; and one (1) year of paid, full-time responsible experience in an administrative, supervisory or consultative capacity performing functions related to the coordination and delivery of patient care services or similar functions in a hospital or a health care setting; or
- A satisfactory equivalent of education, training and/or experience.
How to Apply:
If you wish to apply for this position, please apply online by clicking the "Apply Now" button or mail your resume, noting the above Job ID #, to:
NYC Health + Hospitals / Correctional Health Services
Talent Acquisition
Human Resources Department
55 Water Street, 18th Floor
New York, NY 10041
Attn: Talent Acquisition
If applying online, please include your cover letter in the same file attachment with your uploaded resume.
NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs