Operations Manager Intern (Charlotte, NC)

Here at Avis Budget Group we're more than just rentals—although over 70 years of experience and 11,000 locations in 180 countries has taught us a thing or two about that. We’re shaping the future of the mobility industry with our innovative, customer-focused solutions. Our globally recognized brands - Avis, Budget, Budget Truck and Zipcar - connect people to more. This means more convenience, more options and more time on the road for our customers. But we also connect our employees to more: opportunities, benefits, support, collaboration and most importantly—power to change the future. Sound your speed? Come join our family.

As an Operations Manager Intern with us, you will embark on a journey of learning and exploration in various operational areas. Your responsibilities will encompass the supervision and development of front-line employees, the management of our fleet vehicles, and the meticulous orchestration of rental operation logistics. In this role, you will collaborate closely with associates and managers to drive tangible business results while ensuring memorable employee experiences.

This internship offers you the opportunity to hone your management and leadership skills in a dynamic, fast-paced environment. Whether you're located at our Orlando, Miami, Ft. Lauderdale, Tampa, Jacksonville, Atlanta, Nashville, New Orleans or Charlotte, you will be an integral part of our purpose-driven mission to provide safe and sustainable transport solutions that truly make a difference in the lives of our colleagues, customers, and communities. Join us in this fulfilling journey where your drive, passion, and purpose align with ours.

The 12 Week Internship Program Consists of:

• Robust onboarding training program with a focus on employee experience and operations management
• Four-part leadership development series designed by the Senior Leadership team to accelerate career growth
• Team collaboration and project plan design to resolve claims and increase the number of rented vehicles on the road
• Intensive development and training to effectively coach and drive employee performance

Key Responsibilities:

• Customer Service: Interact with customers during the rental process, addressing inquiries, providing information, and ensuring a smooth rental experience. Handle customer feedback and complaints professionally and escalate issues as needed.
• Reservation and Check-In/Check-Out: Assist in managing reservations, checking in and checking out rental vehicles, verifying documentation, and explaining rental terms and policies to customers.
• Safety and Compliance: Ensure that all rental vehicles meet safety standards and comply with relevant regulations. Assist in maintaining accurate records of inspections, maintenance, and rental transactions.
• Inventory Control: Help maintain an organized inventory of rental vehicles, ensuring accurate records of vehicle availability, rental agreements, and returns.
• Quality Assurance: Conduct vehicle quality checks to ensure cleanliness, functionality, and adherence to company standards before and after rentals.
• Documentation and Reporting: Maintain organized records of rental agreements, customer information, and incident reports. Prepare reports on rental activity and assist in analyzing data to improve operations.
• Cross-Functional Collaboration: Collaborate with other departments such as customer service, sales, and maintenance to ensure the seamless operation of the business.
• Ad Hoc Projects: Take on special projects and assignments as directed by the Operations Manager to gain exposure to various aspects of car rental operations.

Qualifications:

• Ability to intern Summer of 2024 (May, June, July, August)
• Flexibility to work 3 days per week, 8-hour shifts, including evenings, overnights, weekends, and holidays.
• Previous intern or work experience in retail, customer service, or hospitality industry (preferred, not required)
• Ability to demonstrate strong leadership capabilities, work well in a team environment with a positive attitude, and make independent decisions.
• Valid driver’s license and good driving record.
• Willingness to work outdoors in weather conditions with moderate noise level.
• Strong desire to pursue career advancement opportunities in the rental car industry.

Benefits:

• Hands-on experience in the car rental industry.
• Exposure to various aspects of car fleet management and customer service.
• Mentorship and guidance from experienced professionals.
• Networking opportunities within the company.

Who We Are:

Here at Avis Budget Group, we're driven people performing with purpose—We’re shaping the future of the mobility industry with our innovative, customer-focused solutions. We believe that we are stronger together, and we maximize the power of our diversity of thought, backgrounds, and beliefs at every level of our organization. Our culture is one of performance excellence, where we encourage and support each other to be at our best through thought leadership, training, and access to cutting-edge tools. We provide safe and sustainable transport solutions that make a difference to the lives of our colleague’s customer and communities.

The fine print:

Avis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Job Type: Part-time

Salary: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

License/Certification:

• Driver's License (Required)

Work Location: In person