Forecasting & Analysis Intern

Program Overview:  June 3rd, 2024 - Aug 16th, 2024  
Are you an innovative, forward-thinker who would like to make an impact within the telecommunications industry? Comcast’s West Division is seeking dynamic, self-motivated interns who have a strong passion to drive the age of innovation during an immersive summer experience with us! Our paid 11-week program gives interns hands-on experience working with various groups across multiple office locations within Comcast’s West Division. As a member of the team, you will gain invaluable knowledge of the industry, be a part of our diverse and welcoming culture, and receive exposure to other areas of the business. 

Additionally, your experience will include:    

Engagement: Working on creative, innovative, and thought-provoking projects within various business units at Comcast during your internship experience.    

Exposure: An inside look into the day-to-day operations of an organization at the cutting edge of media and technology.    

Professional Development: Exposure to a variety of professional development topics facilitated by various partners and senior leaders within the organization. These sessions include speaker series, skill-building workshops, panels, and networking opportunities.   

Career Opportunity: This full-time internship with Comcast gives you the opportunity to move into a full-time career with a Fortune 20 company post-graduation. (Offers are not guaranteed and based on performance and profile match)   

Fun: Continuously develop relationships with fellow interns through social activities, community building, and networking.   

Core Responsibilities

• Compiles and distributes and analyzes daily, weekly and monthly TechOps performance reports.
• Prepares and reviews analyses of all Tech Ops metrics. Responsible for the creation and ongoing management/maintenance of a database of all errors.
• Monitors headcount expense reductions and optimization through forecast analysis and assists in vendor management expense.
• Forecasts for all business partners and find solutions for improving metrics, along with making recommendations on how to increase or improve productivity.
• Matches staffing to workload arrival patterns, planning schedules, maintaining accurate staffing data, assisting with long-range staffing plans, collaborating on OPA decisions/reporting and handling multiple tasks aimed at meeting/exceeding ongoing service level and occupancy objectives.
• Partners with Subject Matter Experts for consultation and recommendations on management of call routing.
• Reviews monthly location-based customer service productivity, quality and sales performance goals, report and tracks performance against goals.
• Enforces schedule compliance and adherence and advises management of schedule changes.
• Other duties and responsibilities as assigned.

Basic Qualifications/Requirements

• Graduation date between December 2025 and May 2026
• Currently pursuing a bachelor’s degree from a United States-based college or university
• Authorized to work in the United States of America and will not require visa sponsorship now or in the future
• Strong interest in the technology, telecommunications, cable, and media industries
• Ability to work independently and in group settings
• Ability to report to assigned office post-graduation if offered and accepted a fulltime position
• Must have internet access to perform work virtually
• Must reside or attend school near the host office