Summer Internship - Park Operations (Training)

The Timeframe For This Internship Is: May 13, 2024 - August 9, 2024

What you get to do:

• Assist Park Operations Training Supervisor with executing front line ambassador training program, including new hire orientation, for Ride Operations, Park Quality, Shows, and Guest Arrival
• Ensure a positive guest and ambassador experience through training by presenting energized and enthusiastic classroom educational programs
• Connect new ambassadors to the park experience by providing fun, educational, tours and experiences
• Participate in and assist with Ride Escort and Evacuation Training Drills
• Maintain records for completed training and ambassador counseling/discipline
• Complete training audits and review areas of improvement with ambassadors
• Monitor and assist in addressing any concerns with uniform, grooming, and appearance standards
• Develop trainers and ambassadors by providing training, feedback, and coaching
• Develop and maintain all Standard Operating Procedures, Lesson Plans, and Audits for the department
• Ensure a safe environment for all ambassadors, guests, and animals
• Ensure compliance to all state/federal regulations, park policies, and department procedures
• Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve
• Oversee completion of daily opening and closing procedures; as well as assigned operating area
• Utilize problem solving skills to ensure positive guest and ambassador resolutions as needed
• Perform other duties as assigned
   

What it takes to succeed:

• Must have excellent presentation skills with the ability to adapt style depending on your audience
• Must be comfortable speaking in front of large groups and able to maintain enthusiasm
• Must be able to be trained and certified in all areas of Park Operations (Rides, Shows/Quality, Guest Arrival)
• Must be able to complete provided CPR/AED training/certification
• Must have at least three days of open availability – to include a weekend day
• Must have excellent written and verbal communication skills
• Must be able to remain calm and professional during challenging situations
• Must have a working knowledge of all Microsoft Office applications
• Must be able to stand and walk for long periods of time
• Must be able to bend and stoop to assist in cleaning the park
• Must be able to lift 25 pounds and push/pull 50 pounds
• Must be able to climb stairs and/or walk in sand
• Must be comfortable working around water
• Must be able to work comfortably outdoors at heights up to 200 feet (350 ft for Sky Tower)
• Must be able to assist in ride testing by riding all park rides
• Must be able to train on and properly use protective gear
• Must be comfortable with exposure to noise
• Must be able to work indoors and outdoors in all weather conditions and temperature extremes
• Must be available to work varying shifts/hours based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays
• Must be at least 18 years old
• Must be working toward a Bachelor's Degree in related field; Junior or Senior standing preferred

What Else Is Important:

• Previous training/teaching experience preferred
• Leadership experience preferred
• 1 year guest service experience preferred
• Possession of a valid state driver’s license preferred