IT Operations Intern

Overview: 

The IT operations intern assists the HRST Information Technology department in supporting the technology environments of our nine offices worldwide. This position will provide the candidate with first-hand experience of what it takes to provide technology services to a highly distributed workforce. Candidates will get a chance to work on multiple new initiatives including a hardware inventory and lifecycle study, the refining and documentation of standardized end user support procedures, and their choice of a few other new and fun incentives. 

Responsibilities: 

• Assist and provide support for projects on implementation, upgrade or support of new or existing software per the direction of the IT Operations Staff. 
• Assist with the documentation of systems configurations and assets deployed to end users. 
• Assist with the generation of standardized support procedures and policy documents. 
• Work with IT Operations Staff to research, implement, and support a project of the candidate’s choosing. Some project possibilities include a(n): 
• Hardware lifecycle management program 
• Backup replication and disaster recovery plan 
• Revision of wireless networking products for deployment at customer sites supporting our Duct Burner Camera system 
• Creation of a front end for a critical back-end database 
• Other project suggested by the candidate and approved by the IT Manager 

Qualifications 

• Education 
  • Active enrollment in a Computer Science, Information Technology, or other related program. 
• Skills 
  • Knowledge and Proficiency in the Microsoft Office Suite (Specifically Word, Excel, PowerPoint, and Outlook) 
  • Basic knowledge of networking skills including the functions of wireless access points, switches, routers, and firewalls. 
  • Beginner Knowledge of Microsoft Server 2019 to 2022 operating systems, SQL 2017-2022, and IIS. 
• Abilities 
  • Ability to lift 40 pounds 
  • Ability to provide exceptional customer service to assist staff in resolving issues regarding daily electronics use 
  • Ability to think outside the box on complex issues requiring creative problem solving 
  • Ability to plan, develop, document, test, evaluate, implement, execute and troubleshoot new installations and problems encountered during daily operations 
  • Ability to ensure confidentiality and integrity of company data