Intern- (PT) Harrah's Pompano Beach
The Team Member in this position is responsible for providing superior service to both internal and external guests. The Hospitality Program Intern is responsible for learning and executing the various policies and procedures required of the Marketing, Gaming, and Restaurant positions. The position is also responsible for learning an overview of the aspects regarding Family Style Service and various casino operations.
ESSENTIAL DUTIES & RESPONSIBILITIES
- General:
- Provides superior guest service, positively affects interactions with guests and Team Member, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow Team Members.
- Work in all aspects of Marketing, Gaming, and F&B operations with an introduction to Front of House positions including Cashier, Host, Attendants, and Dealer.
- Communicates between guests and management to ensure guest satisfaction.
- Assist in tracking guest feedback, Team Member feedback and operational concerns.
- Communicate with front of house and management to best utilize the experience.
- Act in ways that will create moments of magic for our guests. Leave guests with positive feelings about our property and establish/maintain relationships with them. Approach each situation with a “together we win” attitude, every guest every time.
- Comply with our drug & alcohol free workplace. Subject to post offer, for cause and post-accident drug tests.
- Maintain an extremely high level of confidentiality in all actions and duties.
- Perform other duties as assigned or reasonably requested by any member of management.
- Operating Principles: Ensure at all times operating principles are being adhered to: Clean – Keep all areas clean and pristine; Safe – Follow all safety policies and procedures; Friendly – Use customer courtesy skills of Family Style Service to provide superior guest service; Fun – Be interactive with all internal and external guests while maintaining professional standards.
- Tools and Technology: Use of computer station with internet, Microsoft office software, POS systems, time and pay software including Kronos, telephone with voicemail system, fax, copier and standard office equipment.
- Licensure: Must be at least 21 years old and able to obtain and maintain a 1055 Slot Combo license. Must be at least 21 years of age. No tax returns are required for this position.
QUALIFICATIONS
- Third or fourth year college student preferred
- Must possess average computer skills, specifically with all Microsoft Office programs.
- Excellent customer service experience
- Must have the ability to solve complex problems
- Oral and written communication skills
- Must be able to learn all essential job functions within 90 days
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Physical Demands: Required to sit, walk and stand; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear; and lift up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Work Environment: An office environment. A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs. A restaurant environment with varied noise levels, variable temperatures, wet areas, and smoke. A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights.