Intern - Business Intelligence Analyst-Network - Sioux Falls, SD

Learn and assist the Network Intelligence team by data mining, analyzing, and preparing dashboards and reports that support network performance and reliability. Will participate in all aspects of departmental and cross-departmental projects supporting strategic objectives, engineering priorities and Midco’s best-class Network.

KEY FUNCTIONS:
 

• Contribute to the organizational vision to drive innovation.
• Attend cross-departmental meetings to learn about business practices, internal processes, and procedures.
• Collect data and successfully analyze complex data sets and produce/present comprehensive reports.
• Interpret data and develop process improvements to enhance overall Network Intelligence, provide evidence to support recommendations.
• Leverage multiple data sources to conduct exploratory data mining to surface performance and reliability trends for quick resolution and overall support of Midco’s goal of a best-in-class Network.
• Develop and produce concise reports with insights supported by analytics and business logic.
• Understand and work proficiently with analytical tools and models.
• Learn to develop, manage, standardize, and maintain administrative reporting metrics and process improvement reports for the Network Intelligence group.
• Learn to present results and to assist in making recommendations for improvements in quality and efficiency.
• Understand the data collection and reporting processes through Tableau for the Network Intelligence group.
• Think strategically to conduct analysis after network impacting events and report on potential impact, root cause, residual effects and steps taken to resolve; identify trending and opportunities to minimize negative impacts to Midco’s customers and network reliability.
• Contribute to the success of the overall Network Intelligence group.
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• Adhere to Midco privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
 

• Effectively communicate with other departments to handle escalating issues in a timely manner.
• Support the mission, vision and values of Midco.
• Collaborate effectively with internal and external customers to ensure exceptional service.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team members. Encourage creative solutions.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Demonstrate business acumen by using data to drive decisions and actions.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
• finding ways to cut through ambiguous problems.
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

• Working towards a bachelor’s degree in data science, statistics, analytics, mathematics, or business management, or related field of study.
• Familiarity with SQL and Tableau preferred.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch.
• The noise level in the work environment is moderate.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

ABOUT MIDCO:

Midco:

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)