Summer Coordinator, Customer Service

The Summer Coordinator, Customer Service is an internship role supervised by the Assistant Director of Summer Conferences, which directly supports conference services in the areas of front desk training and support, customer service initiatives, and check-in and check-out management. This role will serve as a main point of contact with clients on issues related to customer service and work closely with the Assistant Directors of Operations to offer training and support for the front desk staff. This role will also oversee group check-ins and check-outs, room key inventory, as well as partnering with UCPD for group welcome and security presentations. Serves in an on-call rotation to respond to urgent conference client situations

Minimum Knowledge, Skills and Abilities

• Preference will be given to applicants currently enrolled in or recently graduated from a master’s program in student affairs, hospitality, or a related field
• A strong background in customer service with previous summer conference, hospitality, or campus housing experience preferred
• Possess strong written and oral communication skills; ability to interact verbally and in writing with a wide constituency including residents, faculty, staff, colleagues, and guests
• Strong administrative and computer skills, including an intermediate knowledge of Microsoft Office programs
• Demonstrated ability to effectively solve problems, use sound judgment and critical thinking, and act responsibly in emergency situations.