Saltwater Angler Engagement Support

This exciting position provides saltwater angler engagement support for Florida Fish and Wildlife Conservation Commission (FWC) Division of Marine Fisheries Management – Outreach and Education Subsection. Primary duties include working with FWC’s saltwater angler recognition program, Catch a Florida Memory (CAFM), coordinating the Monofilament Recovery and Recycling Program (MRRP), and supporting other education and outreach programs and initiatives.

Successful applicants will be proficient at photo identification of saltwater fish and shark species commonly targeted by anglers in Florida, have strong communication and organizational skills, experience in customer service, be knowledgeable of web-based programs, and have a positive attitude.

RESPONSIBILITIES:

• Review and approve CAFM participant photo submissions in a timely manner.

Provide excellent customer service to CAFM participants and other stakeholders.

• Develop a masterful understanding of the CAFM program categories including Life List, Reel Big Fish, Grand Slams, and Triple Threat Club.
• Become proficient in use of CAFM public-facing and staff-facing web applications. 
• Develop suggestions and possible solutions to improve processing and efficiency of CAFM.
• Lead the coordination of the Monofilament Recovery and Recycling Program (MRRP).
• Serve as the Outreach and Education representative in managing communications from the Division’s primary email.
• Assist with outreach and educational events and initiatives, such as supporting the School Fishing Club Program, updating Outreach and Education webpages, and attending outreach events or conducting presentations.
• All other duties as needed and directed by the supervisor.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Proficiency in photo identification of fish and sharks targeted by saltwater anglers in Florida.
• Knowledge of personal computers and related software (Microsoft Office: Word, Outlook, PowerPoint, Publisher, Excel, and Access).
• Excellent communication and customer service skills (public speaking, electronic communications, and personal interactions).
• Excellent organizational skills.
• Knowledge of web-based programs and web programming
• Knowledge of saltwater fishing (techniques, gear, regulations, and experience).
• Ability to work independently and as part of a team.
• Ability to establish and maintain effective working relationships with diverse groups of stakeholders and staff.