FY25 Customer Success / Customer Support Intern

About Rubrik

Rubrik is on a mission to secure the world’s data. With Zero Trust Data Security™, Rubrik helps organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. Rubrik helps organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked.

 

About Team & About Role

Rubrik’s Global Customer Support and Success Organization is a team of professionals committed to providing world-class post-purchase experience. The team is responsible for delivering post-deployment technical support to customers and partners with a wide range of technologies and cloud deployments. The team is also responsible for delivering initial time to value by ensuring timely activation and adoption of Rubrik’s SaaS products and technologies. The member of the Global Support and Success Organization will serve as a key point of contact, a trusted advisor to Rubrik’s customers and partners, and work closely with cross-functional teams to deliver value to customers. The Customer Support Team at Rubrik is composed of seasoned experts in the field of data management and security who possess an in-depth knowledge of Rubrik's solutions, data protection, and recovery strategies, and they are skilled at swiftly diagnosing and solving complex issues while keeping the overall customer experience at the forefront.

In a world where data is the lifeblood of every organization, Rubrik's Customer Support Team is the backbone of our customer’s data security strategy. Their technical prowess, commitment to customer success, and dedication to rapid response ensure that our customer’s data remains protected and available, no matter the challenges that come your way.

Rubrik is looking for upcoming graduates to participate in the Customer Support Engineer Internship Program. Interns will undergo a similar onboarding process as all new Customer Success Engineers. Interns will build in lab environments, and use those environments to solve common customer issues through case simulations. 

Rubrik Customer Success Engineers deliver effective solutions to both technical and non-technical end users while also supporting a wide range of technologies and cloud deployments.  Interns will learn how to deliver these solutions with the aid of Rubrik technical training, professional development, and employee networking. 

 

About Rubrik’s Internship Program

Rubrik offers an opportunity to make an impact from day one. Our interns work on challenging, real-world projects that not only contribute to our success but provide high visibility into our company and products. Interns learn from the best in the industry, building connections with senior team members who support their development through 1:1 mentorship. Alongside the meaningful work, interns are fully immersed in Rubrik's inclusive community through social events, networking opportunities, professional development workshops, and volunteering events. 

During the internship, you’ll have access to: 

• Meaningful projects: the opportunity to translate your education into hands-on professional experience through high-impact, challenging work
• A dedicated manager & mentor: a team that will provide you with guidance and support regularly
• Intern events hosted once per week: the opportunity to participate in networking events, leadership meet-and-greets, professional development workshops, volunteering opportunities, and social events
• Other perks: a buddy program, access to 401K benefits, company-wide intern presentations, intern swag, and more!

In the past year, Rubrik’s internship program has been recognized as a Top 100 Internship Program and a Campus Forward Award Winner. 

Join us on our mission to secure the world's data! 

 

What You’ll Do: 

We're looking for curious interns, who want to be entrusted with real responsibility, and who embrace the opportunity to make a meaningful impact. 

As a Customer Success Engineer intern, you will work with Rubrik Customer Support staff to learn the ins and outs of how a Customer Support Center operates at Rubrik. This type of experience can be utilized at Rubrik or any Customer Support Center in the industry. 

monitoring (observability), and defining playbooks supporting immutable infrastructure-as-code.

In support of this, a successful candidate should be able to:

• Be proactive in learning and asking questions about the Rubrik product and technologies that our customers utilize.
• Undergo a similar onboarding process that all Customer Support Engineers undergo.
• Learn and explore the different roles within the Support Organization.
• Deploy and troubleshoot typical customer issues in a Lab environment.
• Complete assigned Rubrik University training.
• Learn to operate within Rubrik’s CRM according to Rubriks’ Support Handbook.
• Work with current CSEs in customer interaction simulations to learn and develop best practices.
• Participate in case studies to learn troubleshooting techniques and process requirements. 
  
   

Preferred Qualifications & Experience You’ll Need: 

• Currently pursuing an AAS or BS in Computer Science or a related field (i.e. Information Technology/IT, Cyber Security, Networking/Infrastructure, Computer Information Systems/CIS and Business Management/Business Administration or others) and graduating in December 2024 or Spring 2025.
• Desire to learn about enterprise-level technical support via phone, web, email, chat, and other support channels as required.
• Learn to use appropriate troubleshooting and problem analysis techniques to isolate the root cause of problems, and recommend/implement appropriate solutions to resolve the problem.
• Learn to independently diagnose and resolve problems
• Follow standard procedures for proper resolution of issues
• Research, troubleshoot, and resolve simulated customer issues
• Learn typical processes required to efficiently manage Support case queues.
• Utilize available tools to facilitate due diligence research.
• Provide feedback to improve the program for Interns going forward.
• Interest in how Support Organizations operate in a Corporate environment.
• Motivation and eagerness to learn new technologies.
• Good problem-solving skills and attention to detail.
• Willingness to learn about Support Center internal processes that enable customer satisfaction.
• Applicant must be a US citizen and based on US soil. Also, must be willing to work from the RTP, North Carolina office (Raleigh-Durham).