Network Administrator

NETWORK ADMINISTRATOR

This full-time, 12-months per year Network Administrator position performs a wide-range of complex network and server administration functions including design, engineering, deployment, administration, maintenance, repair and documentation of the District’s LAN/WAN, telecommunication network infrastructure and various wireless networks that ensure highly available, resilient, secure wired and wireless access to staff, students and District visitors; and performs related duties as assigned.

Examples of Duties

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

• Architects, designs, plans, builds, maintains, secures and troubleshoots Local Area Network (LAN) and Wide Area Network (WAN) hardware, including wiring components, servers, switches, hubs, bridges, wireless access points, routers and gateways, as well as external network connectivity and District facilities security systems such as lighting controllers, surveillance cameras, door access control systems, HVAC building control systems, greenhouse environmental controls and internet-related connected devices; ensures the separation and security of all wireless networks including those for students, labs, staff and District visitors; creates guest logons for public-facing events; installs and configures access points as needed.
• Plans, tests and deploys server hardware upgrades; installs, tests and configures applications and new software functionalities to applicable servers and platforms; documents systems, topologies, configurations and irregularities or deviations; maintains relevant backups; assists with implementation of new recovery technologies.
• Installs and configures firewalls; monitors networks to ensure security and availability; performs maintenance, backup and verification of all firewall updates and changes; defines access requirements and structure at the network interface.
• Performs server administration duties for Windows and Linux operating systems; troubleshoots and repairs a variety of campus systems including student, faculty and staff network account management systems, multi-site active directories and internal and external Domain Naming Systems (DNS).
• Serves as the architect for the District’s telecommunications infrastructure; designs, engineers, installs, monitors, upgrades and supports voice servers; installs, configures and maintains the refresh of VoIP phones; manages end devices and analog line services; works with telephone vendors and providers; manages voice protocols, voice licensing and device pools.
• Maintains overall integrity and security of the network and server infrastructure; analyzes network resource utilization and implements solutions to ensure all network applications are accessible and functioning properly; identifies and recommends appropriate changes to network infrastructure to improve performance, availability and reliability.
• With other IT infrastructure staff, monitors system alerts, messages, events, abnormal conditions and activities that may impact performance or security; researches, troubleshoots and works with infrastructure staff, manager and vendors to resolve system errors, failures and other hardware and software issues.
• Leads or participates in a variety of network, telecommunications and server-related projects; partici­pates in and supports District-wide large-scale deployment of new network processes, upgrades and equipment and assists in developing network upgrade strategies and proce­dures; develops system, software and hardware cost requirements and proposed timeframes for upgrades; troubleshoots and resolves conversion and implementation problems.
• Monitors trends and developments in systems, networking and multi-platform communication tech­nologies; consults with vendors and other sources on industry and product direction, functionality and capabilities.
• Participates in the acquisition, configuration, installation and maintenance of network uninter­ruptible power supplies, batteries and environmental monitoring sensors and devices.
• Participates in the development, implementation and maintenance of policies, procedures and associ­ated training for network administration and operations; may provide training to lower-level IT staff.

REQUIRED DEPARTMENT/DIVISION PROFESSIONAL EXPERTISE

• Hands-on experience with network configuration (not as an assistant or a team member, but as someone with network experience/as a team lead)
• Hands-on experience with Cisco Systems equipment
• Hands-on experience configuring access points (AP)
• General hands-on experience configuring overall networking equipment

OTHER DUTIES

• Attends various meetings and participates on committees as required.
• Stays current with related assignment-related technologies, standards and best practices.
• Demonstrates sensitivity to and understanding of diverse academic, socioeconomic, cultural, disabi­lity, gender identity, sexual orientation and ethnic backgrounds of community college students, faculty and staff.
• Performs related duties as assigned.

Minimum Qualifications

EDUCATION AND EXPERIENCE 
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

• Understanding of, and sensitivity to, the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation, of community college students, faculty and staff AND
• A bachelor’s degree from an accredited college or university in information systems, computer science, or a related field AND at least three (3) years of progressively responsible experience in local/wide area network and telecommunications administration including design, configuration, installation, monitoring, and troubleshooting OR
• An equiva­lent combination of training and experience.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of: 

• Wired and wireless network architectures and theory and principles of network design and integration, including topologies, protocols and network load distribution.
• Principles, methods and techniques for layout, installation, configuration, integration and operation of network systems, components, equipment and devices.
• Principles, methods and techniques for the design, installation, configuration, integration and opera­tion of VoIP network systems, components, equipment, devices and software.
• Principles, methods and techniques for installation, configuration, integration and operation of Storage Area Network systems, components, equipment, devices and software.
• Server hardware and operating system architecture, directory services, characteristics, commands and components applicable to District servers and computer platforms.
• Network management software, equipment, tools and utilities.
• Methods and techniques for performing connectivity testing and network analysis and trouble­shooting.
• Principles, practices and methods of network administration and maintenance, including configura­tion, performance tuning and diagnostic tools.
• Wired and wireless network security principles, equipment, software, practices, techniques and tools, including encryption standards and authentication methods.
• Principles, practices and methods of systems administration and maintenance.
• Disaster planning and recovery techniques.
• Database management systems and software.
• Standard programming and scripting languages and utilities applicable to assigned responsibilities.

Skills and Abilities to: 

• Design, configure, manage and maintain the operations of complex wired and wireless network systems to achieve optimal technical performance and user support.
• Troubleshoot and resolve complex network hardware, software and/or connectivity problems.
• Understand and apply the analysis of functional requirements to the development of proposals, speci­fi­cations and recommendations for efficient, cost-effective network systems and technology solutions to meet customer needs and requirements.
• Assess customer needs, set priorities and allocate resources to most effectively meet needs in a timely manner.
• Anticipate technical needs in areas of responsibility.
• Communicate effectively, both orally and in writing.
• Understand and follow written and oral instructions.
• Operate a computer and use standard business software.
• Establish and maintain effective working relationships.
• Uphold the District’s mission, values and objectives including equity and Guided Pathways.
• Support an inclusive work environment that fosters diversity, respect and engagement.

LICENSES, CERTIFICATES AND OTHER REQUIREMENTS

• A valid California driver’s license or ability to access and use alternative transportation.