EAP Care Manager

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company.  Join our award winning team!

2023 Awards:

· National Customer Service Association All-Stars Award: Service Organization of the Year.

· Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

Position Overview

This position is full-time (40 hours/week) Monday - Friday.

Job Summary

• Receive and respond to intake calls
• Explains role of EAP and confidentiality
• Obtains and records intake case information in Care Management System
• Assess crisis situation and take appropriate action
• Provides referral services to EAP clients
• Provides information and schedules clients requesting phone services
• Provides members with appropriate referral based on clinical needs, provider expertise, location, insurance coverage and affordability
• Facilitates referral process and contacts service providers or subcontracted EAP affiliates
• Follow up with client and/or service provider /affiliate as required per Standard Operating Procedure
• Documents all contacts with clients and pertinent others accurately, completely and concisely
• Facilitates connection or referral to other available services such as legal/financial consultation, work-life resources, or other solutions that may be available to Health Advocate members
• Provide other Employee Assistance services as assigned including case management of special needs, high risk and company –initiated referrals
• Provide telephonic services including assessment, crisis-intervention, consultation with Human Resources or other client company leadership, and brief support to members
• Collaborates with Care Managers and others to ensure compliance with SOP, to provide excellent member service and experience, and to support professional operations and environment within the EA division
• Participate in regular supervision and consultation as needed/appropriate to any case
• Develop and maintain familiarity with Health Advocate EAP Standard Operating Procedures as demonstrated by the delivery of service and performance of duties
• Maintain reliable attendance and timely arrival being ready to work as scheduled
• Maintain licenses in good standing, and related credentials if applicable
• Miscellaneous duties as assigned by Director or Executive management

Minimum Requirements

• Master’s degree in behavioral health discipline required (social work, counseling, or related human service field)
• License Required (LPC or LSW)
• Minimum three years graduate level experience, providing direct service in behavioral health setting including assessment and case management
• A combination of graduate and bachelor’s level experience including behavioral healthcare utilization-review, Employee Assistance or similar call center work, or direct service in a community treatment or recovery center will be considered
• Desirable, not required: CEAP, CADC, NBCC

Company Overview

Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

Learn more

Health Advocate https://www.healthadvocate.com/site/

Facebook https://www.facebook.com/healthadvocateinc/

Video https://vimeo.com/386733264/eb447da080

Awards:

2023:

• National Customer Service Association All-Stars Award: Service Organization of the Year.
• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2022:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
• Excellence in Customer Service Awards: Organization of the Year (Small)
• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2021:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Silver Winner
• Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner
• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2020:

• National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up
• Communicator Award of Distinction: October 2019 Broker News
• MarCom Awards: Gold, COVID Staycation Ideas brochure
• MarCom Awards: Platinum, 2021 Well-being Calendar
• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)

Health Advocate is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.