Senior Victim Services Coordinator
The Senior Victim Services Coordinator position will be responsible for day-to-day services provided to Your Safe Place - A Family Justice Center (YSP) clients; will report directly to the YSP Director of Program Development; and will attend, present at, and represent the YSP at community outreach events and organizational meetings.
Senior Victim Services Coordinator positions conduct client intakes, answer calls from the public, assist with development and management of YSP intake, client database and referral processes; provide crisis intervention, crisis management and direct service referrals; develop individualized safety plans and conduct comprehensive needs and danger assessments; oversee email filings of restraining orders and manage related tasks; manage and maintain confidential victim and volunteer records and information; assist in the supervision, training and evaluation of Victim Services Coordinators, volunteers and interns; act as confidential advocate for domestic violence, sexual assault and sex trafficking victims during forensic examinations, contact with prosecutors, law enforcement, the courts and other related agencies; may accompany victims and witnesses testifying in court proceedings and provide overall support to victims and Victim Services Coordinator team; identify and assist with volunteer opportunities; create and maintain YSP volunteer manual, training requirements and volunteer database; assist with proper screening and selection of volunteers; coordinate and facilitate new staff and volunteer trainings; provide outreach, education materials and presentations to various community groups, schools and other organizations; attend community partner, city, county and stakeholder/advisory board meetings as the YSP liaison; research and identify resources for clients and create and maintain an YSP resource guide; manage client and volunteer statistical data and annual reporting; oversee select volunteer activities; and perform other duties as assigned.
NOTES:
Employees in job classifications represented by Municipal Employees Association (MEA) are scheduled to receive the following general wage increases:
- 4% effective 7/1/24
- 2% effective 1/1/25
- 5% effective 7/1/25
- Eligible benefitted employees originally hired on or after July 10, 2021, will be automatically enrolled in the San Diego City Employees Retirement System (SDCERS).
- Victim Services Coordinator positions may require Spanish bilingual communication skills for which an additional $1.40 per hour may be paid.
MINIMUM REQUIREMENTS
EDUCATION: Bachelor's Degree in Social Services, Criminal Justice, Health Services, Psychology, Sociology, Criminology-Victimology, Women & Gender Studies, or a closely related field.
EXPERIENCE: One year of full-time experience performing crisis intervention for individuals involved in violent, traumatic, or sensitive situations. Qualifying experience must include ONE of the following:
- Screening, evaluating, or identifying individual’s needs.
- Providing appropriate assistance or referral.
LICENSE: A valid California Class C Driver License is required at the time of hire.
HIGHLY DESIRABLE:
- Bilingual communication skills.
- Experience supervising subordinates responsible for programs/services.
- Experience providing confidential advocacy to crime victims.
- Licensed domestic violence and/or sexual assault advocate.
- Experience providing walk-in services and remote services to members of the public.
- Experience maintaining confidentiality and providing excellent customer service to a large volume of individuals seeking assistance related to domestic violence, elder abuse, family abuse, sexual abuse, and sex trafficking.
- Strong interpersonal leadership skills, with the ability to successfully interact with various community members, both inside and outside the City structure.
- Ability to think creatively and strategically.
- Ability to work both independently and as part of a team in a fast-paced, high-pressure environment with constricted time constraints, while exercising excellent judgment, initiative, and trauma-informed care.
- Ability to adjust to dynamic situations and implement innovative approaches to problem solving.
- Ability to proactively identify organizational and client needs and solutions.
For official details and additional information please visit our website.