Parallon HCA Healthcare - Manager in Training (MIT) Patient Experience - Nashville TN

Parallon HCA Healthcare - The Business Side of Healthcare

Parallon provides full-service revenue cycle management and, ultimately, total patient account resolution for HCA Healthcare. These services include scheduling, registration, insurance verification, hospital billing, revenue integrity, insurance collections, payment compliance, credentialing, health information management, customer service, payroll, physician and specialty services billing.

During your time in the Manager in Training Program, you will complete brief field training and customer service responsibilities preparing you to function competently as a Manager in the Customer Services Organization (CSO). Training will focus on enhancing your management and technical skills. Responsibilities in this role will include handling account inquiries via inbound and outbound calls from patients, guarantors, or other third parties to review account information, take appropriate actions in various systems to resolve inquiries, and secure payment on outstanding account balances. As an MIT, you will receive inbound, outbound and electronic requests to assist in scheduling patient appointments and services.

Duties will include:

• Communicate with customers by phone or via digital media to obtain information needed to resolve inquiries in accordance with department policies and procedures 
• Review patient account information in multiple systems, perform research as necessary, and take appropriate action to resolve patient inquiries and account balances 
• Provide superior customer service to internal and external customers and patients 
  Serve as interim manager within various departments and/or functions to further enhance your management and technical skills.
  
   

What qualifications you will need:

• BS or BA degree required (or within 6 months of the completion of a BA or BS). Business, Finance, Healthcare Administration & Hospitality degrees are a plus.
• MBA degree preferred.
• Experience in healthcare, customer service, helpdesk or finance is preferred. 
• Final GPA 3.0 or above