Admin Intern (NYC or Miami)

Are you looking for an opportunity to gain valuable experience in administration and support in a dynamic and fast-paced environment? YES USA seeks enthusiastic, energetic, and easy-going Admin Interns to join our team.

We run fun and exciting ESL Summer Camps for international teenagers who come here to improve their English, take part in our intense excursion program, get exposure to American culture, and make new friends.

Intended Outcome or Skill: 

Acquire practical experience in educational management administration while assisting with facilitating the smooth running of our ESL Summer Camp for teenagers, all under the direct supervision of the YES USA management team. 

Specific Project, Task, Activity, or Responsibility:

The intern will actively engage in understanding the intricacies of planning and executing key components, including excursions, ESL classes, and the residential aspects of student life, encompassing arrivals and room management. For more information, please refer to the job description below. 

Evidence or Project Result:

Evaluation criteria encompass a range of factors, such as strict adherence to the YES USA Student Code of Conduct, the timely and accurate completion of administrative tasks, and garnering positive feedback from both students and chaperones.

Location: St. John’s University (Queens Campus). Dates: June 26th - August 13th, 2024 

Location: University of Miami (Coral Gables). Dates: June 27th - July 31st, 2024

Compensation: 

• $100 - $200 per week (housing and some meals provided)

Benefits:

• on-campus housing
• some meals provided:
  • breakfast and lunch on weekdays and brunch on weekends (in NYC)
  • daily breakfast and lunch (in Miami).

Your key tasks will consist of, but not be limited to:

Student Supervision

• Act in loco parentis to ensure and maintain student discipline, welfare, safety, and security at all times.
• Make sure students adhere to the YES USA Student Code of Conduct.
• Inform management immediately if there are any issues and initiate appropriate disciplinary actions.

Academic Support

• Follow up with students/agents on missing English placement tests.
• Prepare weekly student rosters and distribute them to teachers.
• Assist teachers with technology in the classrooms.
• Check student attendance and help follow up on absences.
• Make and print out student end-of-course certificates.
• Help follow up with teachers and print out student evaluations.
• Make copies of teaching and student materials, whenever required.
• Assist the ESL department with any requests/problems they may have.

Excursion/Activity Support

• Confirm existing bookings or assist in placing new orders to book tickets to excursion sites.
• Help order MetroCards.
• Assist activity counselors in preparing for excursions/activities.
• Help manage departures for excursions and solve any problems.
• Lead excursions, in case of emergencies, and take pictures/videos of students.
• Help plan and coordinate on-campus games and activities.
• Assist the excursion team with any requests or problems they may have.

On-Campus Meal Duties

• Supervise students during mealtimes on campus by ensuring they behave appropriately (e.g. clean up after themselves, do not take any food out, etc.) and help solve any issues.
• Liaise with the cafeteria and provide any information they may request.
• Manage food deliveries on campus from ordering to food distribution, and cleaning up a dining area, etc.
• Keep track of inventory for food deliveries.

Off-Campus Meal Duties

• Do research of local cafés/restaurants within the budget to dine in.
• Reach an agreement with restaurants about prices and menus.
• Make reservations for groups.

Arrival/Departure Responsibilities

• Check student Pre-Arrival paperwork and send follow-up emails to agents, students, or parents.
• Liaise with YES USA agencies as well as the hosting institution in preparation of room matchings, student IDs, etc.
• Assist in preparing for arrival/departure days (e.g. room inspections, welcome packets, new student orientation, campus tour, etc.).
• Book and coordinate arrival/departure airport transfers.
• Meet and greet students at the airport and accompany them to the campus via private shuttle or taxi, whenever needed.
• Help new students check in and settle in.
• Assist with student room inspections and check-outs on departure days.
• Update welcome presentations and set up rooms for student orientations
• Collect student pictures/videos, prepare fun video presentations, and set up a room for end-of-course ceremonies.

Administrative/Miscellaneous

• Participate in setting up and closing down summer school.
• Help in purchasing office/camp supplies and managing the inventory.
• Answer phone calls, emails, and messages.
• Keep the school database updated.
• Liaise with the hosting institution and YES USA agencies and assist with any questions/requests.
• Assist students/chaperones with any questions/requests.
• Collect and distribute student/chaperone feedback and generate reports.
• Wash YES USA T-Shirts, whenever needed.
• Conduct room checks and lights out.
• Coordinate linen exchange and room cleaning.
• Collect pictures and videos and regularly update them on our social media.
• Make and update the student board with excursion and English class schedules.
• Make sure the office/common areas are tidy.
• Unlock and lock the office for the day.
• Assist in taking care of sick students (order/deliver food to sick students, accompany them to the hospital, regularly check on them, etc.).
• Attend and actively participate in all staff meetings and professional development workshops.
• Complete additional administrative tasks, including helping in the daily operation of the camp, running errands, etc.
• Assist at any time, whether on duty or not, with emergency situations.
• Manage any problems or incidents and report to the management team.
• Assist in updating staff manuals.

Requirements

• Currently enrolled in an accredited US college or university during the 2024 academic years and provide proof of a 3.0 GPA or higher.
• Native fluency in English.
• Effective written and oral communication skills.
• Legal authorization to work in the United States.

Qualities

• Positive attitude.
• Proactive behavior.
• Good teamwork skills.
• Endless enthusiasm and energy.
• Fun and outgoing personality.
• Excellent communication skills.
• High level of responsibility and authority.
• Punctuality.
• Strong organizational skills.
• Independence and strong problem-solving skills.
• Strong customer service ethics.
• Ability to grasp new concepts and apply them quickly and efficiently.
• Ability to remain calm under pressure and always show a positive attitude to clients even when problems and emergencies arise.
• Flexibility in terms of work assignments.
• Flexible approach towards working nights, weekends, and holidays during our short-term program.

To apply for the position visit: https://jobs.yesusa.com/apply