Community Based Care Surveyor
We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the Equity North Star as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.
We are hiring multiple Community Based Care Surveyors (Client Care Surveyor) to join our Community Based Care (CBC) team in Tigard, Oregon.
Are you interested in working for the Aging and People with Disabilities program as a Client Care Surveyor in Community Based Care (CBC)? Do you understand Oregon State laws, rules, and regulations related to the provision of direct care in residential, assisted living and memory care facilities? Are you passionate about ensuring Oregon’s older adults, people with disabilities and their families experience person-centered services, supports and early interventions that are innovative and help maintain independence, promote safety, well-being, honor choice, respect cultural preferences, and uphold dignity? Then, we want to hear from you!
Salary Information: Employees who are not yet a PERS participating member, will receive the 6.95% pay increase and begin the 6% employee contribution upon participating in PERS.
Client Care Surveyor (AA): $5,232 – $8,024
Client Care Surveyor (AP): $5.598 – $8,581
Oregon Department of Human Services (ODHS), A place to belong and make a difference!
When you join the ODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision.
We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice.
We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision and much more!
What you need to qualify
Three years of experience in areas related to long-term care, nursing, or nursing home administration AND One of the following:
A bachelor's degree of Health Science, Gerontology, Pharmacy, Healthcare Administration, Long Term Care Administration
OR
A license as a Registered Nurse
OR
A license as a Long-Term Care Facility Administrator with a Bachelor’s in health service
Note: LPN certification and/or experience will not meet the minimum qualifications.
Essential attributes
We are looking for candidates with:
A minimum of three years of experience related to nursing, nursing home administration, long term care administration, or assisted living.
Rules/Regulations: Basic knowledge of Oregon State laws, rules, and regulations related to the provision of long-term direct-care programs and facilities.
Critical Thinking: Skill in exercising independent judgment and decision-making in the application of laws, rules, policies, or procedures.
Teamwork: Demonstrated ability to work successfully both independently and cohesively with a team.
Communication: Solid writing skills using the conventions of report writing and skill in communicating verbally with a variety of medical professionals, care provider management and staff, resident relatives, and personnel or other agencies, sometimes under tense or hostile conditions.
Computer Skills: Experience using a variety of Word processing software, spreadsheet software, email management, data entry, video conferencing, instant messaging, and managing a laptop.
Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process. We read the cover letters word for word.
Your duties at a glance
As a Community Based Care Surveyor, you will:
Conduct state licensing surveys according to state protocols, guidelines, and time frames.
Review facility survey history, complaint investigation reports, and data reports.
Observe details of residents’ quality of care and life, including staff assistance with activities of daily living, staff interactions with residents, nutrition, activities provided, and environment.
Interview residents, families and facility staff.
Review resident medical records and facility policies and procedures.
Evaluate conditions, using OARs, state guidelines, and individual professional judgment to validate and determine findings of potential non-compliance.
Perform on-site inspection of the long-term care facility, including an inspection of the kitchen and other areas where food is prepared for residents.
Discuss findings with survey team in a consensus process to determine levels of compliance or non-compliance.
Write report of findings, using specified computer software program.
Review facilities plan of correction (POC) for deficiencies.
Conduct revisits as needed, to determine that facilities have corrected deficiencies cited at surveys.
Provide technical assistance to facility administration and/or staff for rule interpretation, or for raising issues of concern.
Prepare testimony, including affidavits for hearings and court proceedings.
Participate in unit or agency committees or projects for purposes of internal quality improvement (QI), or to assist with conducting relevant research to contribute toward enhancing residents’ quality of care and life in CBC facilities.
Assist with orientation, training, and mentoring of new surveyor staff.
Make presentations to civic organizations or other special interest groups.
Working conditions
The majority of your work will be conducted in the office and community.
Trail service and training will take place in Tigard, Oregon for 9 months.
Travel frequently, often overnight, to counties throughout Oregon up to two weeks out of the month.
Work daily within busy and varying long-term care healthcare facility settings.
Lift and carry up to 20 pounds throughout each day.
Irregular work schedules and frequent schedule changes.
You may interact with a wide range of people including some who have experienced trauma and exhibit challenges in controlling their emotions.
Walking into stressful situations that may require quick decision-making skills to ensure safety of those being serviced and own physical safety. This may also be trauma inducing.
Your office work location will be Tigard.
You will be a mandatory reporter of abuse and neglect of children, seniors, and other adults with disabilities.
Application instructions & requirements
Your work history profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and demonstrate your skills, lived and/or work experience that shows you are an excellent candidate for the position.
A cover letter is required. Attach a cover letter that demonstrates how you meet the qualifications, requirements, and essential attributes for the position.
Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
Current State of Oregon employees: Apply via your employee Workday account.
If you are not a current State of Oregon employee, view this application instructional video.
After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.
Additional requirements
Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
A valid driver’s license and acceptable driving record are required for this position.
Helpful information
This position is represented by the Union (SEIU).
This recruitment may be used to fill future vacancies.
Have questions about Workday, and want some tips on understanding the state application process? Check out our Oregon job opportunities page.
If you need an accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process or have questions about the job duties or application process, please contact, Marina.Nieblas@odhs.oregon.gov via email. Please be sure to include the job requisition number.