Call Center Representative

Call Center Representative / Customer Service 

- Onsite -Morning / Afternoon / Weekend Shifts

About us:

We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 30,000 employees.

Your day-to-day will involve:

• Providing exceptional customer service
• Determining customer needs and provide appropriate solutions.
• Assisting customers on phone, email and chat platforms
• Using multiple computer programs simultaneously on multiple screens while on the phone
• Using problem solving and critical thinking skills to resolve concerns.

Some things we consider critical for this role:

• Commitment to customer experience and providing the right support.
• Passion for learning- we will train you!
• Time management and organizational management skills
• Strong analytical abilities and problem-solving skills to resolve issues
• Ability to adapt and work well under pressure in a fast-paced environment with frequently changing priorities.
• Great computer navigation skills
• Ability to work independently and as part of a team.
• Ability to multi-task handling customer concerns and navigate through resources simultaneously.
• Excellent written and verbal communication skills

Must haves for the job:

• 18 Years of age or older
• High School Diploma or equivalent
• Customer service experience

Job Type: Full-time

Pay: $17.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Evening shift

Work setting:

• In-person

Work Location: In person - Monroeville PA