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Administrative Support Specialist - Charlottesville, VA

Virginia ABC Authority
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Administrative Support Specialist

Position: 00244

Salary: $47,000

Location: Charlottesville, VA Regional Office, candidate required to be at the office from 8:15 a.m.-5:00 p.m.

Our MissionTo strengthen the Commonwealth through public safety, education and revenue derived from the responsible regulation and sale of alcoholic beverages.Our VisionTo bring good spirits and excellent service to Virginia.Our ValuesAccountability – Service – Integrity – Performance Excellence

This position is not a remote position this position is located onsite in Charlottesville.

Join a team of Virginia’s Top Shelf Talent!

The Bureau of Law Enforcement of the Virginia Alcoholic Beverage Control Authority is seeking an Administrative Support Specialist in the Charlottesville Regional Office. The Administrative Support Specialist will support a safe, orderly, regulated system for the manufacture, sale and distribution of alcoholic beverages and tobacco products and will also provide excellent customer service to the general public pertaining to the licensing of businesses, collection of taxes, and the controlled distribution of alcoholic beverages.

Job Duties and Qualifications

  • Interacts directly with customers, both internal and external and is often the first, and sometimes the only, contact with such customers. Therefore, excellent communication skills and professionalism are essential in this position.
  • Initiating and conducting examinations of applicants applying for Virginia ABC. licenses; making recommendations for agent and director licensure approval.
  • Determining which cases warrant further investigation.
  • Imaging and indexing licensee and regional data.
  • Entering data into agency systems; analyzing and correcting data in databases; ensuring banquet and retail applications are investigated, taxes and fees are processed and licensee files and criminal records are properly maintained.
  • Additional responsibilities include other office assignments as necessary to effectively serve the public and the office.
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Minimum Qualifications

  • Strong organizational skills.
  • Proficient in typing and proofreading, grammar usage, punctuation, and composing and preparing effective internal and external correspondences.
  • Ability to maintain electronic and hard copy records, file alphabetically, numerically and chronologically.
  • Ability to learn the policies and procedures of Virginia ABC law enforcement investigative programs, policies, and procedures; ability to exercise mature judgment and to make independent decisions in accordance with established policies and procedures.
  • Essential skills include answering a multi-line phone system, arithmetic/basic mathematical skills and bookkeeping practices.
  • Proficient in using computers and various software applications and databases (Microsoft Excel, Word, PowerPoint, Publisher) and experience using office equipment (fax machine, scanners, printers, copiers, etc.) is needed.
  • Demonstrated ability to interpret written material and to communicate effectively both orally and in writing.
  • Strong interpersonal skills with bureau management and supervisors, applicants, corporate officials, attorneys, other law enforcement agencies and the general public.
  • Experience performing data entry, preparing investigative reports, presenting the contents verbally and ability to maintain confidentiality is also needed.
  • Compile and analyze pertinent information to distinguish between relevant and irrelevant information to arrive at logical conclusions.
  • Excellent customer service, problem solving, time management skills and handling stressful situations are paramount.
  • Be a Notary Public or have the ability to become a Notary Public.

Preferred Qualifications

  • Graduation from high school or equivalent.
  • An associate’s degree or higher in business administration or administrative services or related field or equivalent combination of training and experience or two years previous administrative and/or clerical experience.
  • Knowledge of related enforcement investigative programs, policies and procedures; considerable knowledge of state and federal laws, regulations, and agency policies relative to corporations, partnerships, as it relates to Virginia ABC and Virginia ABC licensing.

We offer:
 

  • Excellent work/life balance
  • Paid Time Off (PTO) earned every two weeks worked and 14 paid holidays
  • Affordable healthcare with employer contributions
  • Virginia Retirement System (VRS) benefits
  • College Tuition Reimbursement program

Virginia ABC employees are covered under the Commonwealth’s benefits package and VRS. However, authority employees are exempt from the Virginia Personnel Act and the Virginia Public Procurement Act.

The Virginia Alcoholic Beverage Control Authority (Virginia ABC) does not provide sponsorship. We are an equal opportunity employer without regard to sex, race, color, religion, national origin, age, sexual orientation, political affiliation, veteran status or disability. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply. 

Virginia ABC will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process. The selected candidate must pass a criminal background check.

Virginia ABC is a military-friendly employer, is V3 Certified, and embraces diversity, equity, and inclusion.

For full consideration, all applicants must fully complete all sections of the online application. A resume will not substitute for an incomplete application.

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

All employment offers are contingent upon compliance with Form I-9 completion timeliness and confirmation of employment authorization by E-Verify and criminal history record checks are required prior to employment.

In support of the commonwealth’s commitment to inclusion, we encourage individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: DARS or call DARS at 800-552-5019.