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Support Analyst

Genpact
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Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

 

Inviting applications for the role of Support Analyst 

We seek technically proficient candidates with strong interpersonal abilities for the role of Support Analyst. Support technicians diagnose technical issues, offer prompt customer assistance, and facilitate the implementation of new applications. Effective communication is vital as they engage directly with customers and produce written documentation.  

 

Responsibilities

  • Coordinate with site teams and customer centers to address network interruptions.  
  • Respond promptly to customer requests and escalate issues when necessary.  
  • Be part of production support team and work along with geographically distributed team
  • Communicate effectively with internal and external stakeholders.  
  • Document all activities according to guidelines and using digital tools.  
  • Resolve tickets logged by users in SNOW within SLA
  • Coordinate with clients and support groups, such as IT & Logistics, to manage process changes, ensuring smooth implementation within the team and maintaining continuous business continuity.  
  • Provide first level of escalation support to the team in case of exception management.  

 

Location: Bangor, Maine only

 

Minimum Qualifications / Skills

  • Graduate in either of the following disciplines or related: Bachelor of Engineering / Bachelor of Technology/ Master of Computer Application 
  • Strong work ethic and high attention to detail, with a desire to learn 

 

Preferred Qualifications/ Skills

  • Skilled in any tech background (.NET or Java or Oracle forms) with 2 to 3 years' experience is sufficient

 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.