Interventional Technician

Join us at Columbia Associates, a member of Transformations Care Network (TCN), as we embark on an exciting journey to empower clinical support professionals like you to make a difference in the field of behavioral health. We are committed to improving accessibility while raising the standard of care.

As an Interventional Services Technician, you'll be an essential part of our clinical support team. Your primary role is to assist providers with our interventional workflow within the Interventional Service line. This will include but not be limited to TMS and Esketamine treatments (Spravato),  as well as, provide exceptional customer service to make sure the highest quality work standards are achieved and maintained according to practice policies and procedures.

Key Responsibilities:

• Provide Interventional treatments according to specific physician protocols: Set up the TMS medical device and monitor all aspects of the treatment sessions for patient comfort and treatment accuracy
• Take patient vitals at specific intervals during Esketamine treatments and monitor patient for medication side effects
• Accurately enter all patient information required into the system and record session notes and superbill by end of the day
• Strong communication skills that provide support, reflective listening, and compassion to patients struggling with depression or other various disorders
• Provide excellent patient care and treat them with compassion while developing trust and rapport
• Administer psychiatric rating scales and document outcomes on modalities
• Schedule and maintain patient appointments relative to all services offered that encompass patient treatment
• Have flexibility with time schedules to fit patients’ needs and requirements
• Answer patient phone calls and adjust the schedule to patient needs as necessary
• Maintain patient safety by wearing personal protective equipment as required
• Assist with the patient resource center and integrate the current and potential patients
• Investigate and communicate insurance coverage and verification issues
• Troubleshoot and resolve issues with patient comfort, coil contact, and TMS system set-up throughout treatment
• Possess basic clinical assessment skills to identify real or potential adverse events during treatment where treatment should be interrupted or terminated
• Communicate concerns to the interventional coordinator, clinical director, or physician when necessary
• Follows company policies and procedures as well as adhering to state and/or federal regulations
• Work with the necessary vendors and other representatives to accomplish other various duties
• Perform additional duties as needed

Qualifications:

• 1 or more years of medical office experience (Preferred)
• Medical Assistant (Preferred)
• Knowledge of medical authorizations (Preferred)
• High School Diploma or GED
• Associate or bachelor's Degree (Preferred)
• Knowledge of medical terminology
• Understand and comply with HIPAA
• Excellent communication skills
• Ability to work well with a team
• CPR Certified (or willing to get certification)

Explore the Advantages of Joining Our Team:

• Enjoy competitive salary and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security.
• Immerse yourself in a community united by a deep commitment to enhance mental health and revolutionize patient care.
• Embrace a journey of continuous learning, guided by seasoned professionals, fostering your career growth in a nurturing environment.
• Play a pivotal role in reshaping behavioral health, with your efforts directly improving patient lives.
• Thrive in an environment that celebrates collaborative success, driven by effective communication and unity.
• Receive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents and assure your triumph in your role.

Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.