Customer Success Consultant - Avendra

As a leading procurement services provider in hospitality, Avendra is expanding our Account Management Team.  We are hiring a Customer Success Consultant to support our small to mid-size clients in harnessing the purchasing power of Avendra.   Reporting to our Customer Success Sr Manager, you will grow revenue in a geographic territory with assigned clients by making outbound phone calls, conducting virtual meetings with customers, collaborating with Marketing on outbound email campaigns and leveraging numerous supplier partner offerings to increase client participation and grow sales. The ideal candidate will provide solutions for a wide variety of procurement needs, prioritize multiple tasks and effectively manage key relationships, internally as well as with suppliers and clients. The selected candidate will have a tremendous opportunity to accelerate growth for the nation’s premier group purchasing organization (GPO).

This is an exceptional opportunity to own high-impact objectives at a rapidly transforming company. Compensation for this role will be salary and commission based.

We have two openings for this function - one on the East coast preferably based out of Rockville, MD or Philadelphia, PA (hybrid) and another on the West coast (remote). 

Job Responsibilities:
•    Build relationships, explore needs and uncover purchasing opportunities with customers and supplier partners in an assigned territory.
•    Connect assigned clients with key Avendra supplier partners to aid clients in their procurement needs.  Facilitate client’s official connection with suppliers and resolve any client issues.
•    Schedule and conduct meetings mostly via phone, video and email with assigned Avendra clients, colleagues and partners.  There will be occasional in-person meetings with colleagues, supply partners and clients.
•    Meet and exceed metrics and sales targets to grow revenue in an assigned territory by articulating the features and benefits of suppliers and programs.
•    Conduct continuous research and possess an understanding of Avendra’s broad supply chain offering and your assigned territory and clients.
•    Train customers on Avendra’s website, suppliers, programs and reports.
•    Utilize Avendra’s CRM systems (Salesforce and Pivotal) as well as other data tools to manage an opportunity pipeline.
•    Perform other duties as assigned.

Reporting Relationships:
•    This position reports directly to the Sr Manager, Customer Success and works closely with associate's in business development, Implementation, Marketing and Sourcing.
•    This position is part of a 3–5-person team and is an individual contributor role.

The ideal candidate will have the following professional experience and skills:
•    Minimum two (2) years of sales or related customer success experience, demonstrating a record of progressively increasing client growth success and meeting or exceeding established sales and growth targets.
•    Experience in building and maintaining strong professional relationships through excellent customer service and client relationship skills.
•    Experience, intermediate level proficiency and demonstrated ability to learn use of the following: Salesforce, Microsoft Office and Teams, HubSpot and Avendra’s proprietary CRM system Pivotal.
•    General business skills.
•    Excellent organizational and time management skills with an ability to work effectively in a matrixed organization.
•    Excellent oral and written communication and presentation ability that include well-honed listening skills
•    Preference is given to candidates that possess hospitality, lodging and foodservice industry experience.

It is expected that the successful candidate will have the following personal attributes:

•    Problem solver with a results-oriented mindset and attention to detail.
•    Takes initiative and anticipates the needs of clients.
•    Continual learner who is comfortable communicating with people at all levels within an organization and the ability to work with internal and external stakeholders to ensure a positive experience.
•    Ability to work in a matrixed selling environment and ensure a positive experience.
•    A high energy, results-oriented self-starter who can make a difference; an individual who takes initiative, makes things happen, accepts accountability and has a “can do” attitude.
•    Perseverance and the ability to drive sales opportunities to a successful conclusion.

Qualifications:  
•    The successful candidate should possess a 4-year college diploma in Business and/or Hospitality.
•    This position will work from Avendra’s Rockville, MD headquarters with the ability to work remotely 1-2 days per week or work from home in the assigned territory.
•    This is primarily an inside sales and account management position but will include very limited travel of approximately 5%-15%, including travel to client and supplier locations as well as occasional industry conferences or trade shows as requested and approved in advance by the Customer Success Sr Manager.
 

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.