IT Support Technician in Aurora, CO
Opportunity:
Virtual Service Operations is searching for IT Support Technicians to temporarily join our team and help us support one of our great clients in Aurora, Colorado. As the IT Support Technician, you will play a crucial role in ensuring smooth operations within the organization by setting up and troubleshooting IT equipment, including laptops, monitors, and printers. You will also provide technical assistance to end-users, helping them navigate common issues and ensuring their technology needs are met. This role will focus primarily on users returning to the office from working remotely as well as users moving locations within the site.
A successful IT Support Technician provides excellent technical support with a cheerful and professional attitude.
In this role you will be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as:
- Provide Workstation Software Break Fix support
- IMAC – PC Install, Moves, Adds and Changes
- Image Loads
- Asset Recovery
- Asset tagging
- Printer Support
- Client Center (Tech Bar) Support
- IT Service Management Updates
- Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned
Qualifications:
- Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires
- Knowledge of PC Imaging
- Experience with change management and incident management
- Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe
Preferred Qualifications:
- Certified Dell Technician
- Expertise in Inventory Control
Requirements:
- Must be within driving distance of Aurora, Colorado Island and willing to work onsite
- Must be willing to join our team on a temporary basis
- Please note that pursuant to a government contract, this specific position requires U.S. citizenship status