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Technical support Specialist

Tech Experts
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Job description

Job Title: Technical Support Specialist

Location: New York City (On-site), Monday - Friday, 8:30 AM - 5:30 PM.

Only candidates currently residing in the New York Metro Area or nearby areas will be considered. Applicants outside this area will not be accepted.

About Us:TechExperts.com is an established IT consulting company that has been providing exceptional service to businesses for almost 20 years. Our focus is on delivering customized IT solutions to our clients, helping them improve their IT infrastructure and enhance security, while ensuring seamless operational efficiency.

We are looking for candidates who not only have the technical skills but also embody our core values: a genuine love of technology, a self-starter attitude, and strong customer-friendly communication skills. This role is perfect for someone eager to expand their skills and grow within a dynamic IT team.

Benefits

  • This role offers a clear path to advance into more complex Level 2 responsibilities, with opportunities for professional growth.
  • Health, dental and vision insurance
  • Paid time off
  • Happy hour

Level 1 Responsibilities include: troubleshooting password resets, resolving desktop application issues, and providing basic network support, basic Office 365 administration.

Level 2 Responsibilities include: handling complex desktop troubleshooting, advanced Office 365 administration, and advanced technical issues requiring deeper problem-solving skills.

Required Experience, at least 2 years

  • IT Troubleshooting: At least 3 years of Supporting PC/mobile devices/peripherals, diagnose hardware/software/network issues through troubleshooting skills, research, and isolation steps. Experience in the financial sector is a plus.
  • Office 365 Administration: At least 2 years of Azure/Office 365 administration - Add/Remove users, groups, system account troubleshooting (MS-900 Microsoft 365 Fundamentals)
  • Windows Desktop support: Desktop application support, including troubleshooting issues in Outlook, Excel, Word, PowerPoint, Teams, Adobe Acrobat, DNS, DHCP, virus removal and resolving printing problems.
  • Linux/Mac Desktop support: Preferred but not required, network connectivity troubleshooting, printing issues, “beach ball” delay issue, basic command line troubleshooting
  • Strong analytical skills: Able to identify root causes of complex IT problems and design effective solutions.
  • Excellent communication skills: Skilled at explaining technical concepts in clear terms to non-technical clients.
  • Up-to-date knowledge of IT trends: Stays current with the latest in cloud, security, and infrastructure advancements.
  • Software deployment and system administration: Experienced in deploying software, managing systems, and maintaining secure networks.
  • Cloud, virtualization, and cybersecurity expertise: Skilled in using cloud platforms, virtual environments, and applying cybersecurity best practices.
  • Team collaboration skills: Works well with others, fostering communication and teamwork to meet objectives.
  • Project management ability: Efficiently handles multiple projects independently, meeting deadlines and delivering results.
  • Attention to detail: Focused on precision and quality in every aspect of work.
  • Root cause resolution: Strong at diagnosing and resolving technical issues quickly and effectively.
  • MSP Experience: Preferred - Previous experience in a Managed Service Provider (MSP) environment

Job Description - Typical day of a Technology Support Specialist

  • Travel around midtown manhattan to our clients to provide on-site and remote technical support to resolve hardware, software, and network issues.
  • Troubleshoot and resolve desktop, laptop, and mobile device issues, including operating system and application problems.
  • Assist users with email setup, configuration, and troubleshooting for both desktop and mobile devices.
  • Diagnose and fix network connectivity issues, including wireless, LAN, and internet access problems.
  • Perform basic hardware repairs, such as replacing faulty components, setting up workstations, and configuring printers.
  • Maintain and update system documentation for client sites, tracking issues, and solutions.
  • Install and configure software applications, ensuring proper licensing and updates.
  • Conduct routine system maintenance, including updates, backups, and antivirus scans.
  • Escalate complex issues to higher-level engineers when necessary while maintaining clear communication with the team.
  • Provide proactive support by identifying potential IT problems and resolving them before they affect users.

To Apply: Submit your resume through Indeed. In addition to including the word 'phoenix' in your cover letter, please explain how your experience and skills align with our core values.