Service Contracts Team Coordinator

 Our client, the medical device manufacturing industry, is seeking a contract administrator to join their team. .

 Job Title: Service Contracts Team Coordinator
Duration: 14+ Months 
Location: Princeton, NJ (08540)
Shift: 8:30 am – 5 pm
Pay : $32/hr on w2
Minimum pay rate starts from: $25/hr on W2 

**Major Requirement: Experience . with Microsoft Office (Outlook, Word, Excel), Adobe, excellent verbal and written communication skills, attention to detail and the ability to manage multiple priorities.
 
Manage incoming product support contract requests.
Light prospecting, client order research, Scheduling
Detailed-oriented, follow-up skills
Proficient in MS Office
Looking for someone that is looking to grow into a sales career
Degree in Biology or Sciences preferred
Good Written and Verbal communication
Great Customer Service

Summary:
The Service Contracts Team Coordinator is responsible for monitoring the Service Agreements Inbox, assigning requests to Service Contracts Team Members, researching various aspects of new and existing Service Contracts, billing/pricing issues and other administrative tasks. This role will work in an office environment based in our Princeton, New Jersey, headquarters.

Main responsibilities:

• Provide administrative support to the Service Contract Team for moderately complex elements of Abbott's Service Contract program.
• Responsible for coordinating the intake of service contract requests from the service agreement inbox from various departments within APOC and other Abbott Divisions.
• The role is responsible for assigning requests to the appropriate Service Contracts Team Member
• Researching existing contracts and medical device serial numbers, resolving billing questions, and other data points.
• Verify Billing on a weekly basis.
• Process Credit/rebills.
• Sending out W9/Source letters by email
• Creating team monthly schedule
• Sending Reps RGA History as requested
• Handle request Contract & Pricing for Abbott Owned Equipment (AOE)
• Checking voice messages left for the team/return calls.
• Notes taking for team meetings.
• Able to use various Abbott Systems (SAP, QAD, ISS, SMS, etc.)
• Composes straightforward written correspondence at the direction of the Service Team.
• Manages and coordinates various projects as needed on a daily basis.
• Performs general administrative duties as assigned.
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
• Other duties as assigned, according to the changing needs of the business.

Education: 

• Associate or bachelor’s degree in a business-related discipline or equivalent work experience.

Experience/background: 

• Minimum 2 + years’ experience directly related to contract sales and administrations, preferably within the biotech/healthcare industry.
• Demonstrated organizational skills, attentiveness to detail, and ability to work under general
  supervision and the ability to handle multiple projects simultaneously.
• Demonstrated exceptional interpersonal, written and verbal communication skills,
  including the ability to listen, resolve moderately complex problems, and deal with
  unresolved issues, delays, and unexpected events, while effectively communicating and
  maintaining rapport with customers and Sales Representatives,
• Demonstrated proficiency in operating a personal computer. Minimum intermediate Word
  and Excel experience a must (Advanced proficiency with MS Office preferred)
• Strong analytical ability, originality and ingenuity required. The demonstrated ability to
  Enter and retrieve data quickly is also required.
• Must have the knowledge and ability to extract data from multiple information systems on an ad-hoc basis.
• Strong organizational and follow-up skills, as well as attention to detail. Must have customer service attitude.
• Self-motivated: out of the box thinker; positive attitude, passion for quality and delivery
  and excellence. Ability to maintain regular and predictable attendance.
• Ability to work in a high-volume, fast-paced, dynamic team environment
  Ability to leverage and/or engage others to accomplish projects.

 
If this is a role that interests you and you’d like to learn more, share your profile now, and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!