Intake Specialist

Intake Specialist -Surgery Center

Cary, NC

Contracted

Mid Level

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We are Grace.

Grace Federal Solutions’ greatest success is the employees of Grace. At Grace, we recognize the significant role each Grace employee plays in helping to grow and transform the company. Grace follows 5 principles: client service, purpose, mutual respect, collaboration, and accountability. To build the best healthcare services company that includes support services, consulting services, project management, information technology, data modernization, and talent acquisition; we need the nation’s most interesting and talented people. 

We have an exciting 13-week contract position for an Intake Specialist.  This is an excellent opportunity to gain valuable experience and build skills in a healthcare services environment in a short amount of time, allowing you to grow professionally.  

Assignment Start/End Date: 

08/19/2024 - 01/18/2025

Location:

Work location is Cary, NC 

Work Schedule: 

• 5-8 Hour Shifts
• Mon-Fri
• 8a-5p OR 6a-2:30p shift if needed.
• No Call
• No Weekends

Job Responsibilities:

• Completion of insurance verification and documenting upfront collections before the date of service for scheduled and pre-registered accounts.
• Completion of approval (pre-authorization/prior-approval) for scheduled and pre-registered accounts.
• Completion of pre-registration (by phone or by form) for patients as required or requested.
• Schedules all new and follow-up patient appointments. Communicates cancellations as needed, attempting to reschedule whenever possible.
• Maintains inventory of clinical and office supplies. Orders supplies within budget, as assigned (Outpatient Rehab only).
• Ensures and verifies key ADT information is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
•  Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible
•  Meets the department target for wait times for registration.
• Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances. Meets departmental target for registration timeliness.
•  Ensures customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations.
• Influences co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers. Demonstrates willingness to change to ensure continuous improvement.
• Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.
•  Effectively precepts new co-workers as assigned.

Professional Requirements:  

• High School Diploma or GED. College degree preferred.

2 years of customer service and/or clerical experience. Prefer experience in healthcare setting with exposure to patient registration or scheduling or insurance authorization processes.

Knowledge, Skills, and Abilities Requirements:

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance

instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills: Ability to apply basic mathematical skills such as counting money and making change, using a credit card and adding machine.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to define problems. 
 

If this opportunity aligns with your career goals and values, we look forward to meeting you to further discuss how you can join our Grace Federal Solutions team! 

#WeAreGrace #GRACEFEDERALSOLUTIONS #donna@gracefederalsolutions.com