Applications Support Representative II
Your next career opportunity
At Sonepar, the global leader in electrical and industrial distribution, successful Associates drive and promote our mindset of Adapt, Dare and Learn. You will be developed and empowered to create best-in-class business strategies and contribute to a customer-centric environment that delivers outstanding results.
About Sonepar USA
Sonepar is an independent family-owned company with global market leadership in B-to-B distribution of electrical products, solutions and related services. Sonepar entered the US in 1998 and continues to grow due to strategic acquisitions and organic growth. Today, Sonepar serves the market through a network of companies with over 400 locations nationwide.
POSITION SUMMARY
The primary role for Eclipse Application Support Level 2 is to troubleshoot and resolve the majority of all Eclipse related issues that are escalated from Eclipse Support Level 1.
These types of issues include but are not limited to simple mass load updates, have a deeper business knowledge of operations and back office processes, can provide warehouse RF support, has working knowledge of Job management module. Service requests that cannot be resolved are escalated to Epicor or QA for additional support.
This position will require the individual to work closely with Level 1 and other internal support departments to ensure communication to the end user community is seamless and of the highest quality.
DUTIES
- Provide level 2 support for Eclipse related issues that have been escalated from Level 1 support team.
- Responsible to perform database changes to customer, vendor, user or bin locations.
- Can and will perform Help Desk Analysts functions (level 1 support) when necessary
- Escalates incident or request to QA and Testing Mgr, Help Desk Manager, Developers or Technical team when necessary.
- Works with QA and Testing manager to ensure all Epicor service requests are fulfilled and resolved.
- Responsible for all department documentation pertaining to system administration and support.
- Confer with Help Desk Manager or other senior associates as needed to develop new approaches to ensure a high quality of customer service for our user
- Attends offsite meetings when required.
- Participates with Mock Live training.
TECHNICAL COMPETENCIES
Perform DB changes via mass load for customers, vendors or products
Proficient with report writer – Can create reports and/or dictionary items
Proficient with TCL to analyze, change or create data
In depth knowledge of Eclipse Application Software
QUALIFICATIONS
DEGREE: BS
MAJOR/FIELD OF STUDY: Business
Typically, one year of education equates to two years of experience.
YEARS OF EXPERIENCE (RANGE):
4+ years of Eclipse software experience and/or distribution experience.
3 -10 yrs experience as Eclipse Level 1 support.
When degree is not required, typically, two years’ of experience equates to one year of education.
Position can be hired in Hamilton-NJ, Charleston-SC, Maitland-FL, Philadelphia-PA, Denver-CO and Dallas-TX.
Salary Range: $60,000-$70,000
Travel Required: 30%
Why work for Sonepar?
At Sonepar USA, we are Powered by Difference. As a company with local roots and global reach, we thrive on the diversity of our associates and the different ways each of us contributes to our success. What keeps us at the forefront of progress? Our people. No matter where you work or who you are, you’ll get all the freedom you need to push boundaries, learn from your mistakes and help take our business to another level. You’ll also get opportunities to expand your industry experience every single day.
401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Vacation, Paid Sick, Paid Personal, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, Life Insurance and a Definitive Career Path.
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Equal Employment Opportunity Statement
Sonepar is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com.
EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Pay Transparency Non-Discrimination Provision
Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.