IT Systems Support 2 (Missoula)

We serve the Montana Department of Justice, providing vital Information Technology (IT) infrastructure which Montanan’s rely upon to support state and local law enforcement. 

Our dynamic team manages IT systems, services, and interfaces to support approximately 1,000 DOJ employees, and over 3,000 Criminal Justice Information Network (CJIN) customers across the state working together to safeguard Montana!

Why Join Us?

• Awesome State of Montana Benefits: Paid vacation, sick leave, holidays, health, dental, vision coverage, and retirement plans.
• Student Loan Forgiveness: Employment with the State of Montana may qualify you for Public Service Loan Forgiveness.
• Fun Work Environment: Be part of a team that values creativity, innovation, and collaboration.
• Salary: $26.00 – $29.50 Hourly
• Full time in Missoula! 

The primary duties of the IT Systems Support 2 position involve hardware and software installation, maintenance, and training on microcomputer workstations in local and wide area networks. 

The incumbent provides technical problem resolution on microcomputer workstations that include hardware, communications, or multi-product integration. 

This team supports end-user and data processing personnel and manages and provides trouble resolution for DOJ-wide area network users and authorized agents. 

Some state vehicle driving and lifting/moving hardware up to twenty-five pounds is required.

Ready to Apply?

• Submit your resume and cover letter electronically. If you have any questions, email Bri Smith at briana.smith2@mt.gov.
• This is a permanent full-time position and located in Missoula, Montana.
• Telework Eligibility:  Telework Eligible in Missoula area (Full-time telework is not available. Telework schedule must be supervisor approved.)

 Minimum Qualifications:

• Associate degree in information technology or related field.
• One to three years of experience supporting network or computer systems technologies.
• Other combinations of education, certification or experience may be substituted.
• Must have the ability to work in all aspects of a team environment including support, communication, personal awareness, ability to utilize and provide professional critiques, and demonstrate emotional intelligence.

Note: Don’t quite meet all the requirements, but still confident you could crush it as IT Systems Support? Show us. Other combinations of education and experience will be considered.

Preferred Qualifications:

• Extensive knowledge of desktop/laptop computer support and troubleshooting to include previous and current versions of Microsoft Windows operating systems.
• Extensive knowledge of MS Office application uses and troubleshooting.
• Extensive knowledge of Microsoft Active Directory.
• Extensive knowledge of computer peripherals such as scanners, printers, and MFPs.
• Thorough knowledge of system, diagnostic, and utility software - PC Tools, MS Sysinternals, remote desktop support applications and methods, antivirus and anti-malware tools and techniques.
• Knowledge of LANs, WANs and WWANs.
• Knowledge of Microsoft System Center applications.
• Knowledge of mobile computing devices like tablets and smartphones.

Minimum Physical/Mental Requirements:

• May require 8 or more hours a day working with a computer.
• May require more than a 40-hour workweek and on-call to perform systems upgrades and address issues during off-hours.
• May require regular phone use to resolve issues through long-duration calls.
• Ability to regularly lift, move, and install computer hardware – up to 25 lbs.

Successful applicant(s) will be subject to:

• Criminal History Fingerprint Check
• Driving History

HOW TO APPLY: 

• To be considered for this position, you must attach a COVER LETTER and RESUME at the time of application.
• Your Resume: Please include all work experience as well as job duties that demonstrate your qualifications for this position.  Include dates of employment (month & year- start & end) and the reason you left each job.

Closing Date (based on your computer's time zone): Nov. 7, 2024, 11:59:00 PM