Sr. Program Manager – Global Nurse Advisory (Remote)

The program provides a virtual triage service in support of patient care and treatment for a targeted audience. Using a patient-centric approach, the clinical and non-clinical team will assess and direct callers to the appropriate level of care, source providers, facilitate medical appointments and answer program questions.

This person will manage an effective and cohesive team to ensure consistent delivery of services, lead the team members to deliver on the goals of the program, and support the Program Manager in developing and refining policies and procedures for the project’s operational and clinical domains. Serve as Key Personnel for the program. 
 

*Position is contingent upon contract award*

Essential Duties and Responsibilities:

• Maintain clinical competency in accordance with licensure requirements.
• Supervision of the Clinical Team including but not limited to monitoring activities, schedules, productivity of nurses.
• Support development and implementation of training for nurse and non-nurse staff.
• Disseminate policy, protocol change, and ensure implementation across the teams.
• Lead regular team meetings and act as the point-person for the nurses.
• Collaborate with project management to monitor and ensure departmental performance and operational goals are met.
• Address identified opportunities to improve the project, i.e., quality implementation, and efficient processing of cases.
• Participate in the nurse team meetings on a rotational schedule to ensure contract compliance.
• Promote project image and goals through public speaking engagements and local professional presentations.
• Audit, review, and approve timesheets.
• Perform other duties as may be assigned by the Senior Program Manager.
• Comply and ensure program compliance with HIPAA privacy rules.

Minimum Skills and Qualifications:

• Bachelor’s degree in healthcare management, business administration, communication, IT, social science, or a related field.
• Minimum of 10 years progressive project and/or program management experience, including managing a health care call center or nurse triage program.
• Demonstrated experience managing and implementing programs, including identifying, maintaining, and/or adjusting the resources.
• Overseeing the formal planning, tracking, and reporting of program performance.
• Occasional travel, as needed.
   

Preferred Qualifications

• Current BLS certification.
• Experience in customer service, performance evaluation, and process improvement.
• Experience in large volume staff training and coaching.
• Excellent written and oral communication skills.
• Strong interpersonal skills with the ability to build relationships at all levels.
• Proactive, self-starter with the ability to work well in a team environment.
• Detail-oriented with good organizational skills and capable of effectively prioritizing and multi-tasking.
• Experience working remotely and leading a remote team including using Microsoft Office Suite, Teams, Zoom, SharePoint, and other digital tools.

Home Office Requirements

• Maximus provides company-issued computer equipment
• Reliable high-speed internet service
• Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
• Minimum 5 Mpbs upload speeds