Process Improvement Engineer Internship

The Clinical Transformation department is responsible for driving and supporting large-scale innovation and operational excellence across Northwell Health. The team consists of skill sets in Operational Research, Improvement Science, Project Management, and Change Management. This role is focused on operational research, notably discrete event simulation applications in healthcare, but will interact and coordinate with other department specialists. Through a variety of advanced analytical methods such as Predictive Analytics, Six Sigma, Lean, PDSA, and Discrete Event Simulation, Clinical Transformation provides a framework to optimize the healthcare delivery system. The scale of the challenge, resources, time frame, and goals drive our department's choice of scientific methodology. As a Process Improvement Engineer Intern, you will be supporting administrative tasks, projects, and research focused on the health system’s operations. In addition, you will collect, prepare, and analyze necessary data for review and/or presentation. You will get to see and experience firsthand what methodologies are used to help improve processes that impact patient care.

Responsibilities Include:

• Identifies current process gaps using observations, data collection, data analysis, process mapping and flow under guidance and mentorship provided by Clinical Transformation
• Applies principles, techniques, and procedures to design and perform a discrete event simulation study, closely working with their assigned Clinical Transformation Mentor
• Supports the summary and delivery of findings, recommendations, and action plans, closely working with their assigned Clinical Transformation Mentor
• Supports the development of metrics, dashboards, and reports, and identifies areas of improvement using various analytical tools and techniques.
• Understands professional concepts/ standards of own work area, regulations, strategies, and operating standards while working virtually. 
• Participates in Clinical Transformation department meetings 
• Attends recommended free virtual classes offered at the Center for Learning and Innovation at Northwell Health 
• Performs related duties, as required.

Qualifications:

• Currently a rising senior undergraduate, Bachelor’s recipient, or Graduate Degree candidate
  • Degree concentration in Industrial Engineering, Systems Science, MBA in healthcare, or Organizational Management, preferred.
• Excellent communication skills - verbal and written, required.
• Knowledge of statistics, time studies, process balancing, continuous improvement techniques, workflow measurement, statistical process control, and operational research methods.
• Proficient computer skills in MS Word, Excel, and PowerPoint, are required.
• Proficient computer skills in Minitab or R for statistical analysis, preferred.
• Proficient skills with Simio software, preferred.
• Knowledge of research and problem solving, preferred. 
• Six Sigma Green Belt Training, preferred.