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Network/Telecom Analyst II

Fairfax County Government
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Maintains network environment by responding to service calls and installing, configuring, and supporting LAN servers, virtual and physical, and networked PC's. Performs network administration, such as daily maintenance of servers, backup/recovery of user data and server system, and troubleshooting problems that arise regarding communication to the file server. Provides first-line problem diagnosis and troubleshooting for complex network or data communications. Provides help desk problem resolution assistance; provides system organization, system documentation and training. Performs related work as required. Manages users accounts, security groups, and has a working knowledge of Active Directory. Provides quotes for hardware or software upon request and manages purchases of new hardware and software. Provides leadership and supervision to the hardware management team. Seeks consultation and maintaining relationships with the Department of Information Technology. Provides project management and asset management skills and oversight. Works under general supervision. 

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)
 

  • Provides support functions for assigned agencies;
  • Facilitates the installation of cabling and services;
  • Reviews, evaluates, and approves work order requests;
  • Analyzes and prioritizes agency requirements and designs, implements, and programs software changes accordingly;
  • Responds to customer service requests;
  • Evaluates systems problems, performs diagnostics on suspected problems, and recommends or implements solutions;
  • Assists the help desk in problem determination and solution;
  • Oversees network/telecommunications projects related to new construction, agency relocations, and similar actions;
  • Coordinates activities with planners, engineers, vendors, and agency management;
  • Reviews time frames and cost estimates of requirements and alternatives;
  • Schedules vendors and appropriate staff;
  • Evaluates projects for cost effectiveness and current and future usability;
  • Assists in the planning of distributed local area networks;
  • Administers local area networks;
  • Plans and implements system security;
  • Establishes backup and recovery procedures;
  • Installs, repairs, configures, maintains, troubleshoots, and upgrades PC's, LANs, and related equipment and software;
  • Performs site inspections to ensure adequate cabling, power and facilities;
  • Evaluates capacity, availability, and performance of existing facilities;
  • Evaluates the need for and implements migration from one network operating system to another.
  • Performs day-to-day network administration;
  • Installs and configures PC's and component parts;
  • Configures for network operation and proper communication;
  • Installs software;
  • Maintains system files, databases, and related programs;
  • Maintains network security;
  • Assures proper operation and maintenance of hardware and software;
  • Troubleshoots problems;
  • Develops and provides training for users;
  • Assesses agency business needs and recommends solutions;
  • Maintains system records and documentation;
  • Develops, schedules, and provides training for users;
  • Provides technical assistance and resources to other staff as needed.

 

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

  • Knowledge of data and voice communications protocol and industry standards such as internet, intranet, internet security, frame relay, and data network;
  • Knowledge of communications network management and router configuration;
  • Knowledge of a variety of hardware and software, cabling, power requirements, ancillary equipment, etc. related to network operations and telecommunications systems;
  • Ability to plan, schedule, and coordinate special projects and assignments;
  • Ability to evaluate and make recommendations on different applications software packages;
  • Ability to oversee, monitor, and maintain network and telecommunications operations;
  • Ability to communicate effectively, both orally and in writing;
  • Ability to assist users in solving systems problems;
  • Ability to translate technical terminology into terms understood by management and employees;
  • Ability to develop and provide training;
  • Ability to establish and maintain effective business relationships.

 

Employment Standards

MINIMUM QUALIFICATIONS:   
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Possession of an associate degree in computer science, electrical engineering, electronics, or a related field; plus, three years of network and/or telecommunications experience; or a bachelor's degree in such fields; plus, one year of experience in network or telecommunications system design, analysis, installation, and troubleshooting.

PREFERRED QUALIFICATIONS:  

  •  Law enforcement experience or experience working for a law enforcement agency.
  • Experience with Windows Server 2016+ installation, administration, and support
  • Experience with SQL Server Administration.
  • Experience with Project Management.
  • Experience supervising staff.


CERTIFICATES AND LICENSES REQUIRED:
Driver's License (Required)

NECESSARY SPECIAL REQUIREMENTS:
The appointee to the position will be required to complete a criminal background check, credit check and driving record check to the satisfaction of the employer.
 
PHYSICAL REQUIREMENTS:
Work requires the ability to operate keyboard-driven equipment and to sit for long periods. All duties performed with or without reasonable accommodations.
 
SELECTION PROCEDURE:
Panel interview and may include exercise.
 
The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.
 
Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
 
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314.DHREmployment@fairfaxcounty.gov EEO/AA/TTY.