Beam | Operations & Resident Experience Intern
Beam Living is a Blackstone portfolio company and trusted LaunchPad employer partner. Learn more here: https://www.beamliving.com/
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Job Title: Intern, Operations & Resident Experience
FLSA Status: Non-Exempt, Hourly
Location: New York, NY
Worksite Status: Hybrid (Position requires being on-site a minimum of three days per week)
We’re Beam Living, a multi-family residential property management company that elevates, oversees, and supports communities throughout New York City. A Blackstone-owned portfolio company, our goal is to create fulfilling places to work, live and grow. We believe in leaving people and places better than we found them, which is why the communities we own and operate are some of the most exciting, vibrant, and iconic in New York City.
As for our team? We are a group of passionate people who believe in making every day better than yesterday. It’s who we are. We put people first because we know that’s how you create incredible communities. We value relationships and know how to balance work with life, but we are also relentless in our pursuit of doing things for the better.
We’re on a mission to make city life happier – want to join us? Since you got this far, we’re assuming the answer is, “absolutely.” So, here’s what you can expect:
Beam Living’s Internship Program is a 10-week immersive program where you will not only learn and grow in your respective field but also be mentored by one of our awesome teammates and participate in a weekly leadership development seminar.
This program will begin on Monday, June 2, 2025 and end on Friday, August 8, 2025.
As a member on our team, you should be:
- A rising college senior currently completing a degree in Operations, Business or Hospitality field or a related field to the internship position.
- A passionate person who believes in helping others win by providing the resources and development necessary to grow.
- A strong communicator who creates connections with teammates across the spectrum and distill complex ideas into concise objectives
- An empathetic operator who has an unwavering commitment to excellence and will persistently pursue the team’s objectives.
- Authentic. Bring your best self to work, let’s do something amazing.
- Flexible knowing and expecting that things change and that’s what makes our business stronger.
What you will do:
- Represent the company as a point person for quality-of-life concerns. Heavy phone calls, emails, letters, and web chatting.
- Serve as an example of excellent customer service, delivering on our core value to “Be a Good Neighbor”.
- Connect with our residents to assist them in a timely and efficient manner.
- Provide residents with solutions to their problems. We use several different Customer Relationship Management (CRM) applications to address a wide variety of issues.
- Think outside of the box. Help the team to come up with creative solutions to resident concerns.
- Discern situations to be able to “Do The Right Thing” when helping a resident.
- Visit multiple Beam sites and identify an operational problem and solution for all properties.
- Participate in a weekly leadership development program designed to develop talent by elevating the next generation of leaders through education, collaboration, and exposure to how each element of the organization functions.
- Meet with an assigned mentor on a bi-weekly basis to discuss job performance and future career goals.
- Give a final presentation at the end of the program to convey what you learned throughout the program.
What you should have:
- The ability to connect with others to keep the team aligned and focused.
- An analytical ability to collect and use information to solve complex problems.
- The discipline and willingness to do what needs to be done.
- A love for doing what others won’t and solving difficult problems.
- A desire to grow and take on ever increasing responsibility.
- Strong understanding of customer service. Real estate experience is a plus.
- An ability to follow processes that will deliver in a high volume, fast paced, environment, without compromising work quality.
- Excellent problem-solving abilities and attention to detail
- Strong communication and interpersonal skills
- Ability to adapt to new technologies and learn quickly in a fast-paced environment
- Doing any, or all of that, in a multi-family environment would be good too.
What we offer:
We know that if we take care of our team, everything else will fall into place. We aren’t perfect, but we will try to set very clear expectations, always let you know where you stand, and do everything in our power to help you get where you want to go.
Base Salary: $21.00
Exact compensation may vary based on skills, experience & location.
Benefits: Beam provides a variety of benefits to team members, including health insurance coverage eligibly on your first day of work, retirement savings plan, paid parental leave, educational assistance, mental health resources, paid holidays and paid time off (PTO).
A few of the people you will work with:
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Beam Living believes that diversity, equity, and inclusion among our teammates is critical to our success as a company. However, it is not enough to just BE diverse, diversity must be embraced! We want you to feel comfortable bringing your best self to work, which is why Beam Celebrates how diversity contributes to a welcoming inclusive environment where everyone belongs.
To further our commitment to fostering an environment that welcomes and embraces diversity, all employment decisions at Beam Living are based on individual qualifications, business needs and job requirements without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, marital status, amnesty, or status as a covered veteran or any other status protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.