Intern-Undergraduate - Education Technology Center

The primary purpose of the Undergraduate Internship is to provide an intern with relevant field experiences in their chosen field of study. One or more mentors will be assigned to the intern to provide instruction, guidance and to assess performance. The intern is responsible for observing the functions and processes of the assigned work unit. In addition, the intern may be given selected work assignments to reinforce the learning experience, to assess the performance levels and to provide benefit to the work unit. The intern will be responsible for completing all internship-related assignments and reports for both Mayo and the participating educational facility. The duration and timing of the internship will be arranged with the intern and the sponsoring educational facility. Placement in our internship program does not provide financial assistance with relocation, housing, or transportation. Interns must pass a pre-employment drug test and criminal background check.

The Education Technology Center is looking for up to two interns for 9-12 month internships.  These interns will work directly with the Education Systems Coordinators to solve technical customer issues via phone or tickets.  They will also be involved with projects in one or more of the 35+ Education Applications.  

This position is 100% remote work; can work from anywhere in the U.S.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member, and you will be notified of next steps.

Qualifications

The incumbent must be enrolled in a degree program from a college or university. Typically, this internship would occur after the student has taken most of the courses required by the degree program.

The position requires very strong oral and written personal and interpersonal communication skills. Should possess the ability to interact effectively with customers and understand their needs. Must be able to work well independently as well as part of a team.  Must demonstrate ability to function in a self-directed manner in a multi-task environment. Should be able to spend a portion of each day on the phone with customers, while also managing a shared email inbox and ticket queue. Handles all work with a strong sense of positive customer service. Requires documentation of all customer interactions within the ticketing system. Should be comfortable with different technologies, especially education technologies. Ideal candidate would have basic technical aptitude and a background in customer service. 

Must have authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorship now, or in the future (for example, be a U.S. citizen, national, or permanent resident, refugee or asylee).

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Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.