Part Time Customer Advocate

Are you interested in gaining real world experience this semester? Join Foundever’s part-time paid internship program at Marshall University where you could be the first point of contact for Intuit TurboTax customers to deliver professional and high-quality customer service. You will be empowered to take initiative, enhance your skillset, and build connections that will last a lifetime!

Are You a Good Fit?

If you’re passionate about helping others, personal growth, and advancement opportunities, this could be for you. Whatever your long-term goals are, this internship will equip you with marketable skills. Through this role, you’ll gain experience in:

• Effective communication and collaboration
• How to effectively work within a team and individually
• Tactics to think critically and solve unique problems
• Ability to analyze problems and take a solution-oriented approach to challenges and obstacles
• ... and so much more!

Role Details:

• $18/hour + advancement opportunities and career pathing
• 100% paid, professional training
• Flexible work hours with options between approximately 8 AM – 12 AM ET as your class schedule allows; you’ll partner with a Recruiter to review options and discuss hours during the hiring process
• Train in the Business Center over 2-3 Saturdays to meet your Foundever leaders, peers, and get support to work through self-paced training content during the weekdays
• Work from home this spring while we build a longer-term space for the program that’s right across the street from the Business Center! (If you don’t have a quiet space to work in, please feel free to apply anyway as we are working on offering on-campus flex seating to students who need it)
• Support our partner Intuit and their TurboTax customers from approximately early March – April 15th (roughly a 6-week internship to start), and when you love it and demonstrate strong performance, have priority consideration to return to Foundever supporting Intuit in the fall (early September)!
• Learn new skills and develop robust knowledge to advance through your career journey

Qualifications:

• Be an active/enrolled student at Marshall University
• Have a passion for helping people
• Strong written/verbal communication skills
• Ability to research, analyze, and determine appropriate actions in various situations
• Solve complex problems while exercising good judgment
• Approach life with a can-do attitude
• Enjoy working independently and with a team
• Comfortable being on camera with your customers to humanize interactions.
• Must pass a background check

Responsibilities:

• Create high-quality customer interactions as a Foundever employee in support of Intuit’s TurboTax product/customers.
• Handle inbound service calls – no cold calling!
• Drive customer satisfaction by providing a world-class experience
• Navigate through multiple systems and tools designed for your success
• Participate in ongoing training and skill development

Who is Foundever?

We deliver leading CX solutions to global industry clients through an award-winning culture built on 35+ years of industry-leading experience and a commitment to improving the employee experience. We know every action taken, no matter how small, has a significant impact.

 Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.

 All our calls are inbound calls only - no cold calling! We invest in our people by providing paid training along with growth and development opportunities. We’re proud to say that 84% of our managers are internally promoted! Whatever your career pathing interest, Foundever can help you get there.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.