Trollwood Box Office Agent - PART TIME

Box Office Agent/Office Assistant Summary:

The Box Office Agent/Office Assistant will provide essential clerical and customer service support for the Trollwood Performing Arts School. Under the direction of the Operations & Rentals Manager, this position will be responsible for handling ticket sales both in-person and over the phone for various Trollwood productions. In addition, this role will assist with general office tasks and help in setting up/executing special events hosted by Trollwood. Previous cashier experience is preferred but not required.

Will require occasional evening and weekend hours

Essential Duties & Responsibilities:

• Ticket Sales:
  • Sell tickets for Trollwood productions, both in person and over the phone.
  • Assist customers with ticket inquiries and resolve any issues related to ticketing.
  • Ensure accurate record-keeping and payment processing.
• General Office Support:
  • Provide clerical assistance across various departments, including word processing, data entry, and filing.
  • Handle photocopying and mailings, ensuring accuracy and timely delivery.
  • Assist with public relations efforts as needed, including preparing promotional materials.
• Special Events:
  • Assist with the setup and execution of Trollwood special events, including but not limited to performances, festivals, and fundraising events.
  • Ensure all event-related materials are ready and organized.
  • Provide customer service and support during special events.
• Customer Service:
  • Provide excellent customer service and communication with patrons, responding to inquiries with a friendly and professional demeanor.
  • Ensure smooth ticketing operations, assisting patrons efficiently and effectively.
• Additional Duties:
  • Assist with other administrative tasks as needed to support the Operations & Rentals Manager and various departments within Trollwood.
• Other duties as assigned.

Qualification Requirements:

• Highly motivated towards the mission and goals of the organization, matched with a strong work ethic.
• Ability to develop effective working relationships with students, staff, and volunteers.
• Previous experience in a customer service or cashier role is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills with a keen attention to detail.
• Ability to handle multiple tasks in a fast-paced environment.
• Basic computer skills, including word processing and data entry.
• Ability to work independently and as part of a team.
• Availability to work evenings and weekends as required.

How to Apply:

To apply, please send a cover letter, resume, and three references including phone and email contact information to trollwood@fargo.k12.nd.us with BOX OFFICE AGENT in the subject line.