Participant Care Services Manager

Participant Care Services Manager

Be the Leader Who Makes a Difference Every Day

Are you a compassionate, experienced healthcare professional with a passion for empowering others and delivering exceptional care? Senior Care Partners PACE is looking for a Participant Care Services Manager to lead our dynamic Participant Care Services (PCS) team and help us provide participant-centered care that promotes dignity, independence, and quality of life for our community’s aging population.

As a key member of our leadership team, you’ll oversee the day-to-day operations of PACE PCS teams, ensuring excellence in care delivery while building an empowered and motivated team. You’ll champion the PACE philosophy and promote a supportive, respectful, and creative approach to participant care.

Why Senior Care Partners PACE?

• Innovative Care Model: Work in a nationally recognized program that focuses on comprehensive, participant-centered care for older adults.
• Mission-Driven: Join a team dedicated to improving the lives of seniors by promoting independence and respecting healthcare choices.
• Leadership Impact: Shape the future of PCS through strong team leadership, operational excellence, and participant satisfaction.

What You’ll Do:

• Inspire and lead a team of 100+ Certified Nursing Assistants (CNAs)/Personal Care Assistants (PCAs), ensuring they feel empowered, supported, and recognized.
• Ensure compliance with Centers for Medicare and Medicaid Services (CMS) and Michigan Department of Health and Human Services (MDHHS) regulations.
• Create and implement policies and procedures to ensure the highest standards of participant care.
• Collaborate with Human Resources on recruitment, onboarding, training, and retention strategies.
• Monitor participant satisfaction and solve concerns to ensure positive outcomes.
• Partner with the Nurse Educator to provide ongoing training and development for team members.
• Participate in quality improvement initiatives to ensure continuous growth and excellence in care services.

Qualifications You Bring:

• Registered Nurse (RN) License in the State of Michigan, preferred. 
• Bachelor’s degree in a health-related field (preferred); associate degree required.
• Minimum of three years of experience in health or human services, managed care, home care, or long-term care settings.
• At least one year of leadership experience required (two years preferred).
• Strong communication and relationship-building skills, with a proven ability to lead, motivate, and develop high-performing teams.
• Proficiency in MS Office Suite (Word, Outlook, PowerPoint, Excel).
• Experience working with frail, elderly, or long-term care populations.

Work Environment & Physical Requirements:

• Visible presence in the center, participants’ homes, and the community.
• Requires flexible hours, including rotating on-call duties.
• Must have reliable transportation and a valid Michigan driver’s license.
• Must be fully vaccinated, or willing to become fully vaccinated against communicable diseases such as Influenza, MMR, Varicella, Tdap/Td, Covid-19, and Hepatitis B

Join Us and Make a Difference!

At Senior Care Partners PACE, we offer a collaborative and supportive environment where you can grow professionally while making a meaningful impact on the lives of others. If you are a visionary leader with a heart for service and a drive to deliver exceptional care, we want to hear from you!

Senior Care Partners PACE is an Equal Opportunity Employer