Program Consultant

Program Consultant 
EF Study Abroad
Cambridge, MA 

Are you a gritty self-driven entrepreneur with success in hitting sales goals?
Are you excited by the prospect of playing a major role on a small yet energetic and competitive sales team?
Are you detail oriented and accustomed to working with university educators and administrators? 

The Program Consultant for the EF Study Abroad team plays a pivotal role in guiding prospective Faculty Leaders through the program development process, starting from their initial introduction to EF. This includes designing customized itineraries, securing stakeholder approval, and successfully launching their programs on campus to drive student participation. The position focuses on cultivating strong relationships and delivering exceptional customer service while collaborating with Directors to achieve territory-specific objectives. Key responsibilities include managing the complexities of institutional environments, ensuring the successful development and execution of programs, and meticulously documenting and sharing program details. Success is measured by progress toward critical metrics such as signed proposals and enrolled travelers. This role demands a customer-first mindset, identifying opportunities to make clients feel supported, engaged, and valued. It also requires adaptability, determination, and sound decision-making skills, making it an integral part of the EF Study Abroad team.

What you will be responsible for:

• Bring the EF brand to life in a polished, engaging, and sophisticated manner, maintaining meticulous attention to detail and collaborating proactively with Marketing and Creative teams as needed.
• Produce high-quality, concise, and informative documents, including pitch presentations, proposals, recruitment plans, materials, and detailed itineraries.
• Forge rapid connections and establish trust with customers, building loyalty even before they experience the program or product.
• Develop robust working partnerships with the entire Study Abroad Team as well as the Operations team abroad, ensuring alignment between customer needs and final program delivery.
• Demonstrate the ability to take direction from the Director while prioritizing tasks with precision and efficiency.
• Exhibit strong upward management skills, ensuring the Director is consistently updated on key priorities, information, and critical details.
• Serve as a strategic thought partner, providing valuable support to the Director throughout the decision-making processes.
• Ensure thorough documentation of all communications and relevant details pertaining to Accounts or Opportunities within applicable systems.
• Display initiative in analyzing and understanding buying patterns, processes, policies, and stakeholder dynamics at target accounts.
• Share actionable intelligence on schools with the Director to enhance territory strategies, sales, and customer experience.
• Proactively drive conversations and the sales process toward achieving student enrollment milestones.
• Translate customers’ program goals into comprehensive custom proposals for the Operations team, serving as a blueprint for production.
• Skillfully manage customer expectations regarding program experiences and pricing.

Qualifications:

• 1-3 years of sales experience with a proven success record
• A goal-oriented entrepreneur excited to play a critical role in building and growing a small team and product
• Strong verbal and written communication and influencing skills (must be able to connect with a diverse range of individuals via text, email and telephone)
• Ability to independently plan, organize, and prioritize work. You have no problem managing a large, diverse pipeline and staying on top of your tasks
• Passionate, in a way that faculty will be able to hear your excitement over the phone
• Innovation is the name of the game, you do things to find opportunities, not because its “how it’s always been done”
• Adaptable and able to alter your strategy, routine, or tasks based on changing situations
• Driven and competitive mindset that has you intrinsically motivated to hit and exceed goals
• Willing/able to travel to campuses and conferences 10-15% of the time

Why you’ll love working here: Perks, Benefits, and more!

This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support. 

In addition, you can expect:

• Commitment to professional growth: robust monthly calendar of trainings and workshops
• Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
• Exciting business travel opportunities
• 25% company match on your 401(k) contributions
• Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance
• Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
• Access to fertility care and family-building support
• Wellness benefits including a yearly fitness reimbursement
• Frequent social and learning events, including access to our employee-run resource groups
• Robust Employee Assistance Program
• Tenure-based sabbatical eligibility
• EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
• Discounts at local venues and businesses
• Eligibility for our Workplace Flexibility Program: our pilot hybrid work model with up to two days working from home per week
• Compensation: Consultants with at least one year of experience will receive a starting salary of $55,000 with a $20,000 bonus potential. Additional sales and EF sales  experience can be reflected in compensation.

About EF Study Abroad

At EF Study Abroad we partner with top colleges and universities around the country to help students become ready for a future that knows no boundaries. As the leader in international education, we provide multi-disciplinary and culturally immersive international educational experience – including short-term faculty-led programs, honors programs, and first-year global semester programs. By offering these intentional opportunities for the development of future-ready skills into every program element, we ensure students return home equipped to succeed—in their academics, careers, and beyond.

At EF Gap Year we open the world to students in ways that help them gain a better understanding of other cultures and themselves. This is not an alternative to college. It’s about preparing young people to make the most of college - and in many ways, the rest of their lives. Our innovative experiential learning model helps students discover their goals, while equipping them with the confidence and skills to take on whatever comes next. When our travelers come back, their transformation is extraordinary and inspiring. Moments like these are why we come to work each day. Well, that, and the amazing location and incredible people we get to work with. If introducing young people to the wonders of the world - while expanding the horizons of your own career, sounds good to you then do what these students do: take a big step forward. Join us.

About EF

Some companies are in the Business of Technology. 
Others are in the Business of Finance…Sports…Or Soft Drinks. 
At EF, we’re in a different kind of business. 
One that’s a little less tangible, and a lot more important. 
We’re in the Business of Understanding. 
Between people. Between cultures.

For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through Language, Cultural Exchange, Academic Studies, and Educational Travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world. 

You’ll find us working across 55 countries, with offices in some of the world’s greatest cities, filled with smart, driven people who push each other to be better every day.  And yes, we have technology, we have finance, we even have sports with our own professional cycling team.  But it’s what we do with it – Building greater understanding, breaking down barriers, and creating a better world…that makes all the difference.