Marketing Representative Concierge

POSITION STATEMENT:

Directly responsible for completing the process of booking eligible tours face to face and the sale of mini-vacation packages to HGV resorts, which will produce potential revenue. The Marketing Executive responds to guest requests in a timely manner and represents HGV in a professional manner in all hotel properties where this program is operating.

• Competitive benefits and diverse culture, our teams continue to lead our industry.
• Potential income of $65,000 or higher – based on performance!
• Working in Marketing includes phenomenal perks like team member travel.
• 2020 ARDA Winner for Marketing!

POSITION SUMMARY:

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Basic computer proficiency with the ability to learn.
• Must be able to stand for long periods of time.
• Must be available to work weekends, evenings, and holidays as required per business needs.
• Self-motivated and goal oriented with excellent communication & verbal presentation skills with the ability to persuade others and overcome objections.
• Fluency in English (speak, read and write)
• Ability to multi-task and balance priorities
• Maintain location operating standards.
• Ensure guests meet minimum eligibility for gifts as approved or promote a courtesy tour.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous Timeshare Sales or Marketing experience
• Experience selling and booking tours/activities (concierge services)

SUPPORT GUEST AND CONCIERGE SERVICE DRIVES EXECUTION

• Assist with tour or marketing related issues.
• Confirm appointments with guests to ensure tour reservations and improve show rate, Aim for Results
• Responsible for ensuring all marketing initiatives are being delivered.
• Build and develop a motivated team environment out in the field.
• Will need to work weekends, holidays, mornings, nights, and any other days/ hours as required per business needs.
• Carries out all reasonable requests by management.
• Requires Intermediate Microsoft Office & Operating system knowledge.

Qualifications:

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Engaging personality, positive demeanor, and eager ability to work in fast-paced environment.
• Excellent communication required.
• Available to work flexible work schedules as needed to complete projects.
• Desire to prioritize multiple priorities and duties.
• Requires alertness and attention to detail in projects.
• Intermediate computer proficiency with the ability to learn.

Why do Team Members Like Working for us?

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.

Our Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on to family and friends since HGV allows you to share additional discounted room nights.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.