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Food Service Worker

Xanterra Travel Collection
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Live. Work. Explore. as a part of our Food & Beverage team in Mount Rushmore National Memorial!
Located in the beautiful Black Hills region of South Dakota, Mount Rushmore National Memorial is open year-round and operates retail shops and a variety dining outlets serving convenient grab-and-go meals and coffee. Regardless of your job, you will be a proud steward of the park and play a vital role in providing warm and friendly hospitality to all our guests.

We’re hiring Food Service Workers to Live. Work. Explore. in Mount Rushmore!

Job Summary:
Candidates will be placed as either a Food Outlet Attendant Lead or an Employee Dining Room Lead, and may also perform Food Outlet Attendant duties when needed

The Details:
Position Type: Full-Time, Year-Round
Dates: Starting Immediately 
Pay: $15.55 - $17.25 per hour
Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)


Responsibilities:

Food Outlet Attendant Lead:

  • Oversees assigned area, ensuring food and cleanliness standards and policies are followed.
  • Resolves guest issues and escalates to a manager as needed.
  • Follow opening and closing checklists.
  • Provides hands-on training to new employees and assists in documenting employees’ knowledge of the position and tasks.

Employee Dining Room Lead:

  • Oversees EDR, ensuring food and cleanliness standards and policies are followed.
  • Follow opening and closing checklists.
  • Provides feedback to Food & Beverage Management regarding meal selection and solicits employee feedback to improve the EDR experience.

Both Positions perform Food & Beverage Attendant duties as needed, including but not limited to:

  • Taking guest and/or employee orders and properly processing payments.
  • Maintaining the assigned cashier drawer and following all cash handling and payment procedures.
  • Provides guests and/or employees with order, including serving hot and cold beverages.
  • Ensure service areas are clean, sanitized, and properly stocked.
  • Ensure dining areas are clear of any dirty dishes, trash has been properly disposed, and surfaces have been sanitized.
  • Cleans floors, to include sweeping, mopping and vacuuming.
  • Follow Company and departmental environmental and safety practices, policies, and procedures.
  • Other duties as assigned.

Qualifications:

  • Previous food service experience is required or may be substituted having demonstrated capability to perform responsibilities.
  • Previous cash handling experience is strongly preferred.
  • Ability to provide excellent guest service.
  • Ability to train employees to set them up for success.
  • Ability to work in a fast-paced environment where tasks and priorities can change quickly and with little notice.
  • Willing to “pitch in” and help the team with tasks.
  • Must be a positive team player with flexible schedules who likes to have fun and has the passion to work.

Why Mount Rushmore National Memorial?
We are a welcoming community that works hard, shares a real passion for the environment, and enjoys crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Mount Rushmore and proud stewards of the park.

Life in Mount Rushmore:

  • Employee housing at low cost (dormitory-style or RV site), through payroll deduction
  • Employee Dining Room (cafeteria-style), where meals are $5.75 each, paid separately
  • On-site laundry facility, Wi-Fi (limited bandwidth), employee shuttle service available during peak season
  • Fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
  • Meet people of all ages from all over the country and world
  • The adventure of a lifetime!

Benefits:

  • Medical, Dental, Vision
  • Paid Time Off and Holidays
  • Disability Insurance
  • 401k with match
  • Life and AD&D Insurance
  • Employee Assistance Program
  • Wellness Programs
  • Learning and Development Programs

Perks:

  • Black Hills VIP Training Pass Discounts for local attractions
  • Retail, Lodging and Travel Discounts
  • Planned employee trips and activities
  • 15% Verizon service/products discount
  • $350 Referral Bonus Program