Consumer Affairs Specialist 1
Consumer Affairs Specialist 1
Salary
$40,979 to $66,796 Annually
Location
Kanawha County, WV
Job Type
Full-Time Permanent
Job Number
PSC2500013 PSA
Department
Public Service Commission
Opening Date
06/11/2025
Closing Date
6/26/2025 11:59 PM Eastern
LOCATION OF VACANCY
KANAWHA
Nature of Work
Posting Number: PSC2500013 PSA
County of Vacancy: Kanawha
Number of Vacancies: 1
Under direct supervision, at the entry level, respond to phone calls regarding informal complaints, informal complaint procedures and general information. Log informal complaints received by phone, as to date, place, time, nature of complaint and relief requested. The same procedure is followed for written and walk-in complaints. Serve as facilitator of negotiations between utilities and customers to resolve problems on an informal basis if possible. Investigate and write response to correspondence from elected officials. Review informal complaints to identify when an on-site investigation may need to be referred to technical staff. Confer with other technical staff as necessary during the resolution process. Advise utilities as to compliance with rules, regulations and policies to resolve and attempt to resolve complaints informally. Assist consumers with jurisdictional problems in contacting other state or federal agencies when necessary. Prepare written responses to constituent service requests in compliance with commission policy. Prepare summary of investigation and resolution of each informal complaint in a computer database. Confer with utility representatives, business representatives and other governmental bodies regarding issues affecting all consumers. May compile data regarding complaints for reports. May travel to meetings and participate in seminars throughout the state. May offer testimony in formal cases, hearings and in court as requested. May assist in training of new staff members. Position requires basic computer skills such as working on a pc with word and data processing software. Perform related duties as required.
***This position is also posted as Consumer Affairs Specialist 2 classification in reference PSC2500014. Only one position will be filled in accordance with the qualifications and experience requirements for the classification used to fill the position.
Minimum Qualifications
Training: Bachelor’s degree from an accredited college or university.
OR
Substitution: Full-time or equivalent part-time paid public contact work in the resolution of complaints or claims, customer relations or customer service, or complex office support work in a public utility or a utility regulatory agency may substitute for the required training at the rate of one (1) year of experience for every thirty (30) semester hours.
Other Information
PG: 11 $34,247 - $58,936
Market Rate: $52,545
PSC salary exemption per West Virginia Code §24-1-1
***The Public Service Commission has established a salary range of $40,979 to $66,796 for this classification.
Must apply through WV Division of Personnel: